Field Service Engineer (FIELD REMOTE, Seattle, WA)

📋 Description

• • As a Field Service Engineer at PerkinElmer, you will be the face of our company, providing critical on-site support to our valued customers. This role is pivotal in ensuring the seamless operation of complex scientific equipment and systems, directly contributing to advancements in science and a healthier world.
• • You will be responsible for the complete lifecycle of customer equipment support, including professional installations, routine maintenance, meticulous validations, and expert troubleshooting and repair. Your technical acumen will be essential in diagnosing and resolving issues with both hardware and software components, as well as associated PCs and networking infrastructure.
• • A key aspect of your role will be to serve as a trusted advisor to our customers. This involves providing comprehensive training on the operation and maintenance of their systems, ensuring they can maximize the value of their PerkinElmer solutions. You will also act as the primary company liaison, managing administrative and technical communications for assigned projects, fostering strong customer relationships.
• • Beyond reactive support, you will proactively identify opportunities to enhance customer satisfaction and drive revenue growth. This includes offering tailored service packages, recommending upgrades, and promoting the sale of consumables. Your ability to understand customer workflows will be crucial in suggesting solutions that improve their analytical processes and efficiency.
• • You will be entrusted with the care of company assets, including your toolkit, test equipment, telecommunications devices, and spare parts inventory. Maintaining these resources diligently ensures you are always prepared to meet customer demands.
• • Contributing to PerkinElmer's commitment to product excellence is paramount. You will play an active role in quality improvement by identifying and reporting potential enhancements or issues through the established quality notification process, providing valuable feedback from the field.
• • Continuous professional development is a cornerstone of this role. You will be expected to actively participate in company-sponsored training and development programs to achieve higher levels of certification and stay abreast of the latest technologies and service methodologies.
• • Meticulous administrative task completion is required, including accurate time reporting and timely completion of all assigned training modules. This ensures operational efficiency and compliance across the service organization.
• • Maintaining a strong focus on health, safety, and environmental compliance is non-negotiable. You will adhere to all company and customer site safety regulations, ensuring a secure working environment for yourself and those around you.
• • This role demands exceptional interpersonal, written, and verbal communication skills. You must be adept at conveying technical information clearly and concisely to a diverse range of stakeholders, from laboratory technicians to management.
• • Your technical critical thinking abilities will be tested daily as you navigate complex equipment issues. A keen attention to detail is essential for accurate diagnosis and effective problem resolution.
• • You will embody PerkinElmer's dedication to outstanding customer service, actively listening to and interpreting client needs to provide effective and timely solutions.
• • A natural aptitude for technical and practical matters, combined with proficiency in MS Office Suite (Outlook, PowerPoint, Word), will enable you to perform your duties efficiently.
• • As a vital member of the team, you will demonstrate excellent teamwork and a relentless focus on customer satisfaction, contributing to a positive and productive work environment.
• • You must be capable of following and creating written and verbal instructions, interpreting technical bulletins and service manuals, and performing effectively under time constraints. Maintaining concentration and working safely around potential hazards are critical competencies.
• • The role requires the ability to work effectively in laboratory environments, which may involve controlled conditions and the use of personal protective equipment. You will need to adapt to a fast-paced work environment with potentially high demands.
• • Physical requirements include the ability to remain stationary for extended periods, move between different work areas, and frequently operate instruments. This involves regular bending, squatting, stretching, and reaching. You may also need to occasionally lift up to 25 pounds, with the potential for occasional heavier lifting up to 50 pounds.
• • Specific vision abilities, including close-range observation, color vision, peripheral vision, depth perception, and focus adjustment, are necessary for performing service functions accurately.
• • You will operate computers and standard office equipment, and may be required to handle hazardous waste according to regulations, including identification, handling, and labeling.
• • Awareness and management of potential lab-based hazards, such as extreme temperatures, biological materials, and hazardous chemicals, are essential. You may also need to complete medical clearance and respiratory protection training if required to wear a respirator.
• • This position offers the opportunity to be a key contributor to PerkinElmer's mission, ensuring our customers have the reliable support they need to drive scientific innovation.