Field Support Representative

📋 Description

• • The Field Support Representative at IDEXX Laboratories plays a critical role in maximizing customer engagement and conversions by delivering high-quality installation, training, and ongoing support for in-house diagnostic devices, directly contributing to business growth and customer satisfaction in the veterinary and laboratory sectors.
• • Day-to-day responsibilities include installing and calibrating in-house devices at customer sites, conducting comprehensive staff trainings using various educational materials, performing on-site technical troubleshooting, organizing pre- and post-installation visits, documenting all interactions, and collaborating with sales, technical support, and R&D teams to resolve issues and promote additional products.
• • IDEXX Laboratories is a global leader in veterinary diagnostics, water testing, and livestock health, operating in over 175 countries with a mission to improve animal, human, and environmental health through innovation and a purpose-driven culture that values diversity, inclusion, and employee growth.
• • In this role, you will develop deep technical and customer-facing expertise, strengthen cross-functional collaboration skills, gain experience in veterinary and laboratory workflows, and grow your ability to drive customer success through proactive support and solution-based engagement.