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Financial Customer Support Analyst

Prompt, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Financial Customer Support Analyst role bridging technical support and financial operations to ensure seamless customer experience and billing accuracy.
• Day-to-day responsibilities include managing Help Scout and Accounts Receivable workflows, executing invoicing with 97%+ accuracy, handling complex customer communications, collaborating with Sales and Success teams, and identifying support ticket patterns to drive process improvements.
• Prompt, Inc. is a fast-growing healthcare technology company revolutionizing rehab therapy businesses with automated software solutions, committed to top talent and inclusive workplace values.
• Opportunity to develop expertise in financial support systems, process automation, cross-functional collaboration, and customer diplomacy while contributing to scalable billing and support operations.

Skills & Technologies

Remote

Degree Required

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Prompt, Inc.

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About Prompt, Inc.

Prompt is a healthcare technology company that provides cloud-based electronic health record and practice management software designed for physical, occupational, speech, and behavioral therapy clinics. Its unified platform integrates scheduling, documentation, billing, analytics, and patient engagement tools to streamline workflows, reduce administrative burden, and improve clinical and financial outcomes for therapy practices of all sizes.

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