Financial Services Claims Adjuster

📋 Description

• • Financial Services Claims Adjuster role at Assurant, Inc. is a customer-facing position responsible for guiding policyholders through the claims process, advocating for their needs, and ensuring fair and accurate claim resolutions in compliance with laws and policy provisions. This role is critical to maintaining customer trust and satisfaction in Assurant’s mission to support, protect, and connect major consumer purchases.
• • Day-to-day responsibilities include educating clients on card benefit insurance programs and procedures; reviewing claim information and entering data using standard procedures; verifying submitted documentation for accuracy and completeness; investigating questionable claims in collaboration with management; adjudicating claims and providing settlements within authority limits; making approval/denial decisions or escalating as needed; documenting all actions and outcomes in the system; striving for high performance in customer satisfaction, efficiency, and quality; maintaining positive relationships with internal and external stakeholders; and supporting multiple client product lines while staying current with industry changes.
• • Assurant is a Fortune 500 global business services company operating in 21 countries, known for its innovative culture and recognition as a Best/Great Place to Work in 15 countries. The company partners with leading brands to deliver enhanced customer experiences through mobile device solutions, extended service contracts, vehicle protection, renters and lender-placed insurance, and other specialty products, all underpinned by ‘The Assurant Way’ — a culture rooted in service, innovation, and calculated risk-taking.
• • In this role, you will develop deep expertise in claims adjudication, customer advocacy, and regulatory compliance while building strong communication, analytical, and problem-solving skills. You’ll gain experience managing complex cases independently, contributing to process improvements, and advancing your career within a stable, mission-driven organization that values employee growth through tuition reimbursement, medical benefits from day one, and a supportive hybrid work model (with in-office requirements for those near Miami).