Job Overview
Location
San Francisco
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary technical point of contact for healthcare customers throughout the entire partnership lifecycle, from onboarding to production roll-out.
- • Conduct discovery calls with new customers to understand their use cases, technical requirements, and success criteria for integrating Metriport’s data intelligence platform.
- • Participate in weekly syncs with onboarding customers to ensure successful integration of Metriport into their workflows and ongoing delivery of value.
- • Provide ongoing technical support by answering questions about product capabilities, API integrations, and implementation best practices.
- • Troubleshoot and debug customer-reported issues, often collaborating directly with internal engineering teams to resolve complex technical problems.
- • Manage customer requests and issues by assessing priority, coordinating cross-functionally with engineering, tracking resolution progress, and communicating updates to customers.
- • Proactively communicate relevant product updates, new feature releases, and enhancements aligned with customer use cases and feedback.
- • Attend daily 30-minute remote stand-ups at 7:30am PST Monday through Friday, the only mandatory recurring meeting.
- • Participate in bi-weekly sprint planning and retrospectives, as well as quarterly strategic planning sessions to align customer needs with product roadmap.
- • Manage and maintain APIs and integrations to ensure seamless, reliable functionality for customers across diverse healthcare IT environments.
- • Work directly with customers from initial onboarding through sustained production use, ensuring smooth adoption and long-term satisfaction.
- • Act as a bridge between customers and internal engineering teams, translating customer feedback into actionable product insights.
- • Rapidly ramp up using comprehensive onboarding materials to gain familiarity with Metriport’s codebase, domain, and healthcare data standards.
- • Operate with high autonomy and ownership, focusing on delivering tangible customer value over adherence to specific technologies or processes.
- • Demonstrate entrepreneurial mindset by challenging project timelines and asking how deliverables can be achieved faster without compromising quality.
- • Maintain strong customer relationships through consistent communication, responsiveness, and proactive problem-solving.
- • Contribute to team-wide knowledge sharing by documenting solutions, common issues, and customer insights for broader organizational benefit.
- • Embrace a hacker mentality—understand when to follow established practices and when to creatively break rules to solve customer problems effectively.
- • Prioritize outcomes and customer impact over technological novelty, focusing on what works to deliver real-world healthcare data solutions.
- • Work in a high-autonomy, engineering-heavy culture with minimal bureaucracy, where competence and output are valued over pedigree or title.
- • Collaborate with a team of mostly former founders, including YC alumni, in a fast-paced environment that values sustainable intensity and results-driven work.
🎯 Requirements
- • 3+ years experience supporting software implementation
- • Full-stack experience with React, TypeScript, and Node.js
- • Located in San Francisco or the Bay Area (or willing to relocate)
- • Familiarity with healthcare data standards such as HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, or ICD-10 is a plus
🏖️ Benefits
- • Competitive equity + compensation package
- • Full family Platinum health insurance, dental, and vision coverage
- • 401(k) retirement plan with company matching
- • Flexible work from home or in-office options
- • Healthy lunches provided when in-office, with complimentary breakfast and dinners as needed
- • Quarterly company off-sites with the team
- • MacBook provided by the company
- • Unlimited PTO with trust-based time-off policy
Skills & Technologies
About Metriport Inc.
Metriport is a company that provides a comprehensive platform for managing and analyzing data related to sustainable building operations. Their solution aims to simplify the complex process of tracking energy consumption, water usage, and waste generation in commercial real estate. By offering tools for data collection, visualization, and reporting, Metriport empowers building owners and operators to identify inefficiencies, reduce environmental impact, and optimize operational costs. The platform integrates with various building systems and sensors, enabling real-time monitoring and actionable insights. Metriport focuses on driving sustainability initiatives and enhancing the performance of the built environment through data-driven strategies.
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