Forward Deployed Infrastructure Engineer

Sierra Technologies, Inc.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• As a Forward Deployed Infrastructure Engineer at Sierra Technologies, you will be a founding member of a critical function responsible for owning the end-to-end lifecycle of customer deployments of Sierra’s AI platform across enterprise environments, ensuring security, compliance, and operational excellence.
• You will design and implement deployment strategies involving VPC configuration, permissioning, networking, and infrastructure provisioning; manage full infrastructure lifecycles including deployment, upgrades, scaling, and incident support; develop runbooks and automation tooling; and collaborate with engineering, product, sales, and customer success teams to translate customer needs into scalable deployment plans.
• Sierra Technologies is an in-person-first company building a platform to help businesses create better, more human customer experiences with AI, guided by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family, with offices in San Francisco, Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
• In this role, you will define how Sierra scales its most complex customer engagements, gain deep experience in enterprise infrastructure deployment, shape internal tooling and processes, and work directly with Fortune 500-level stakeholders including platform engineers and CISOs, accelerating your impact in infrastructure and customer-facing engineering.

🎯 Requirements

• 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles with significant customer-facing deployment work.
• Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
• Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes.

🏖️ Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Parental leave and fertility and family building benefits through Carrot
• Free alphorn lessons
• Discretionary benefit stipend for personalized spending
• Lunch, snacks, and coffee provided

Skills & Technologies

AWS

Terraform

GraphQL

Prometheus

DevOps

Onsite

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Sierra Technologies, Inc.

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About Sierra Technologies, Inc.

Sierra Technologies builds conversational AI agents for large enterprises, enabling companies to deploy autonomous, brand-aligned customer service experiences across voice and digital channels. Its platform integrates with existing CRM, ERP, and commerce systems to resolve complex customer issues, automate workflows, and provide real-time insights while maintaining security and compliance standards.

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