Job Overview
Location
United States Virtual
Job Type
Full-time
Category
Data Science
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Process and research insurance claims with identified risk issues to detect potential fraud within the Connected Living Organization.
- • Collaborate with SIU investigators to perform suspected fraud referrals and conduct call-backs as required.
- • Respond to internal client inquiries and document claim files to ensure accurate, timely communication with customers.
- • Meet or exceed established productivity and quality standards for all claim reviews and fraud triage activities.
- • Identify patterns of risk, fraud, and compliance issues, and contribute to developing tools and processes to reduce these risks.
- • Maintain and update Known Risk lists, BOLOs (Be On the Lookout), and negative lists based on fraud detection findings.
- • Follow standardized reporting procedures and policies set by the Risk Management team to ensure regulatory and internal compliance.
- • Participate in regular meetings with the Operations Management Team to review team performance, provide feedback, and implement procedural improvements.
- • Provide fraud detection guidance and support to other team members to enhance overall team effectiveness.
- • Perform specialized fraud prevention functions using both on-system and off-system data sets for risk analysis.
- • Analyze complex claim exceptions and apply problem-solving skills to resolve issues initiated through multiple channels.
- • Communicate detailed, accurate information via telephone, written correspondence, team meetings, and training sessions.
- • Work within a multi-system environment requiring proficiency in Assurant systems, vendor platforms, GRM, risk management reports, and specialized portals.
- • Set a positive example for behavioral expectations including attendance, teamwork, and organizational contributions.
- • Work scheduled shifts Monday through Friday from 1:00 PM to 10:00 PM EST.
🎯 Requirements
- • High School diploma, GED, or higher education.
- • 3+ years of experience in a customer service environment.
- • Ability to attend and pass required Insurance Adjuster License courses.
- • Ability to maintain continuing education requirements to sustain required licenses.
- • Demonstrated analytical skills with experience in data and statistical analysis.
- • Proficient in Microsoft Word, Excel, and other Office applications.
- • Ability to work across multiple systems including Assurant platforms, vendor systems, GRM, and risk management tools.
- • Excellent verbal and written communication skills with strong interpersonal and customer service abilities.
- • Ability to analyze problems and make recommendations that impact team and business performance.
🏖️ Benefits
- • Competitive pay range of $20.96 - $34.59 per hour.
- • Access to comprehensive U.S. benefits through myassurantbenefits.com.
- • Opportunity to work in a globally recognized company named a Best/Great Place to Work in 14 countries.
- • Participation in a culture focused on innovation, service, and practical problem-solving (The Assurant Way).
- • Potential for career growth within a Fortune 500 company with presence in 21 countries.
Skills & Technologies
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About Assurant, Inc.
Assurant, Inc. is a global provider of risk management products and services, headquartered in New York. The company offers extended service contracts, vehicle protection, pre-funded funeral insurance, renters insurance, lender-placed homeowners insurance, and other specialty property and casualty coverage. It partners with lenders, manufacturers, mobile carriers, funeral homes, and property managers to distribute its products primarily in North America, Latin America, and Europe. Founded in 1892 and publicly traded on the NYSE, Assurant focuses on supporting consumer purchases of homes, vehicles, mobile devices, and appliances through underwriting, claims administration, and customer support services.
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