Job Overview
Location
Dublin, Ireland
Job Type
Full-time
Category
Customer Support
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As a French Customer Support Specialist at HubSpot, you will serve as a trusted advisor to French-speaking customers, resolving product-related queries through phone, chat, and web while embodying a human, helpful, and solution-oriented support experience.
- • Day to day, you will apply business acumen to identify customer challenges and opportunities, use phone, live chat, and web tickets to resolve issues, remove technical barriers, utilize support tools independently, apply troubleshooting frameworks to minimize resolution time, diagnose and fix software issues, communicate empathetic and complete resolutions, collaborate across teams to enhance customer experience, and act as a role model by taking ownership of complex and sensitive customer issues.
- • You will join a hybrid, inclusive, and psychologically safe team in Dublin, Ireland, where flexibility is valued — you can choose to work full-time in the office, in a hybrid arrangement, or fully remote from anywhere in Ireland, contributing to a diverse and supportive workplace culture.
- • In this role, you will deepen your technical expertise in HubSpot’s CRM platform, strengthen your customer advocacy and communication skills, develop advanced troubleshooting abilities, and grow professionally through continuous learning, feedback, and coaching — all while helping customers grow their businesses better.
🎯 Requirements
- • Fluency in both English and French, written and spoken
- • Demonstrated experience in technical troubleshooting, preferably in a B2B SaaS environment
- • Self-motivated, curious, and eager to learn with a growth mindset
- • Strong customer-first mentality and passion for helping others by adding long-term value
- • Ability to thrive in a dynamic, collaborative environment and remain comfortable with ambiguity
- • Commitment to seeking and acting on regular feedback and coaching for personal and professional growth
🏖️ Benefits
- • Flexible work arrangements: choose between full-time office, hybrid, or fully remote work from anywhere in Ireland
- • Opportunity to work with a globally recognized, award-winning company culture grounded in HubSpot’s HEART values
- • Access to continuous learning and development resources, including coaching and feedback to grow in your role
- • Exposure to cutting-edge AI-powered customer platform technology and cross-functional collaboration across marketing, sales, and service teams
- • Inclusive and psychologically safe workplace that celebrates diversity and supports employee well-being
Skills & Technologies
About HubSpot, Inc.
HubSpot is a developer of cloud-based CRM software for marketing, sales, customer service, and operations. Founded in 2006 and headquartered in Cambridge, Massachusetts, the company offers integrated tools that help businesses attract visitors, convert leads, close deals, and manage customer relationships. Its platform includes email automation, content management, analytics, and AI features, serving over 194,000 customers in more than 120 countries.
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