Job Overview
Location
Remote - Ireland
Job Type
Full-time
Category
Customer Support
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As a French Customer Support Specialist at HubSpot, you will serve as a trusted advisor and valued partner to customers, resolving product-related queries through phone, chat, and web while delivering a human and helpful support experience.
- • Your day-to-day responsibilities include applying business acumen to identify customer challenges and opportunities, using phone, live chat, and web tickets to resolve issues, removing technical barriers, utilizing support tools independently, applying troubleshooting frameworks to minimize escalations, diagnosing software issues, communicating empathetic resolutions, collaborating across teams to enhance customer experience, and modeling a customer-first mindset.
- • You will join a hybrid team based in Ireland, with the flexibility to work full-time in the Dublin office, in a hybrid arrangement, or fully remote from anywhere in Ireland, contributing to a psychologically safe, inclusive, and diverse workplace culture.
- • In this role, you will deepen your technical expertise in HubSpot’s platform, strengthen your problem-solving and communication skills, gain experience in B2B SaaS support, and grow professionally through regular feedback and coaching while embodying HubSpot’s HEART values.
🎯 Requirements
- • Fluency in both English and French, written and spoken
- • Demonstrated experience in technical troubleshooting, ideally in a B2B SaaS setting
- • Strong customer-first mentality with a passion for helping others and adding long-term value
- • Ability to thrive in a dynamic, collaborative environment and comfort with ambiguity
- • Openness to receiving regular feedback and coaching for continuous learning and growth
- • Skill in understanding and utilizing documented knowledge to troubleshoot, resolve, and guide on technical queries
🏖️ Benefits
- • Flexibility to work fully remote, hybrid, or in-office from anywhere in Ireland
- • Opportunity to work with a globally recognized, award-winning company culture
- • Access to professional development through coaching, feedback, and skill-building in technical and product knowledge
- • Inclusive and psychologically safe work environment that values diversity and belonging
- • Alignment with a mission-driven company that empowers customers to grow better
Skills & Technologies
About HubSpot, Inc.
HubSpot is a developer of cloud-based CRM software for marketing, sales, customer service, and operations. Founded in 2006 and headquartered in Cambridge, Massachusetts, the company offers integrated tools that help businesses attract visitors, convert leads, close deals, and manage customer relationships. Its platform includes email automation, content management, analytics, and AI features, serving over 194,000 customers in more than 120 countries.
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