French speaking Voice Office Operations Representative (Remote)

📋 Description

• • As a French speaking Voice Office Operations Representative, you will serve as a key point of contact for English and French-speaking banking and business customers, ensuring their needs are met with accuracy, empathy, and efficiency. Your role is vital in maintaining customer trust and satisfaction while supporting TransUnion’s mission to empower individuals and businesses through reliable credit information and risk management solutions.
• • Day to day, you will manage incoming calls and emails, translate and respond to customer communications, review contracts and documents, identify customer needs, build trust-based relationships, provide accurate information using appropriate tools, meet service targets and call handling metrics, resolve complaints with follow-up, maintain detailed records of interactions, adhere to communication policies, and go the extra mile to engage both internal and external stakeholders with thoroughness and integrity.
• • TransUnion is a global leader in credit information and information management services, dedicated to helping businesses manage risk and customer relationships, enabling consumers to achieve financial goals, and supporting communities in building strong economies. The company is undergoing ambitious growth with new investments, innovative solutions, and expanded reach across its dynamic industry. This role is based remotely in South Africa, with preference given to candidates from designated groups under the company’s Employment Equity plan.
• • In this role, you will develop strong bilingual communication skills, gain hands-on experience in customer service operations within a financial services context, enhance your problem-solving and multitasking abilities, become proficient with CRM systems and call centre technologies, and build a foundation for career growth in operations, client services, or international support roles within a global corporation.