Job Overview
Location
Remote (US)
Job Type
Full-time
Category
Customer Support
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Front Line Client Experience Representative at Project Expedition, you will serve as a primary point of contact for clients seeking assistance with tours, activities, and travel experiences, playing a critical role in shaping first impressions and driving customer satisfaction in a fast-growing travel and tourism startup.
- • You will engage with clients daily through live chat, phone, and email to address inquiries, manage booking modifications, troubleshoot issues in real time, and deliver prompt, professional, and friendly service that exceeds expectations and fosters loyalty.
- • Your responsibilities include efficiently managing a high-volume helpdesk queue, prioritizing tasks effectively, and maintaining meticulous attention to detail to ensure accurate and timely resolution of client requests across multiple communication channels.
- • You will be expected to proactively identify pain points in the customer journey and contribute actionable ideas for improving processes, tools, and overall client experience, helping the team evolve its support strategies in a dynamic startup environment.
- • Working within a fully remote U.S.-based team, you will collaborate closely with peers and supervisors through digital platforms, balancing independent initiative with teamwork to maintain consistent service quality across shifting schedules and client demands.
- • This role offers the opportunity to develop deep expertise in the global travel and activities industry, refine advanced customer service and conflict resolution skills, and gain hands-on experience in a scaling startup where your contributions directly influence service standards and operational improvements.
- • Over time, you will have the chance to grow into broader client experience or operations roles, shaping your career path through initiative, adaptability, and a commitment to continuous learning in a fluid, innovation-driven environment.
🎯 Requirements
- • Fluency in written and spoken English
- • Strong problem-solving skills and a genuine enjoyment of helping clients find solutions
- • Excellent multi-tasking and prioritization abilities with strong attention to detail
- • Ability to work independently and collaboratively in a fully remote team setting
- • Availability to work one of the specified shifts: Sun-Thu 8:00AM-5:00PM EST, Sun-Thu 11:00AM-8:00PM EST, Tues-Sat 8:00AM-5:00PM EST, or Tues-Sat 11:00AM-8:00PM EST
🏖️ Benefits
- • Annual company bonus (up to $3,000 based on company targets, deferred eligibility)
- • 15 days of leave (increasing to 20 days after 2 years of tenure)
- • Company Healthcare Plan with $9K annual company contribution
- • 401K company plan
- • Annual work-from-home budget of $500
- • Annual training budget of $250
- • TSA Precheck (valued at $80)
- • Annual Project Expedition tour credits of $750
- • Employee discounts on thousands of tours and activities worldwide
Skills & Technologies
About Project Expedition, Inc.
Project Expedition, Inc. operates an online travel marketplace headquartered in New York. The platform connects travelers with curated shore excursions, day tours, multi-day packages, and activities in over 150 countries, supplied by a network of vetted local operators. Founded in 2015, the company focuses on cruise passengers and independent travelers seeking pre-bookable experiences, offering real-time inventory, secure payments, and customer support. Revenue is derived from commissions on bookings. The firm partners with travel agencies, cruise lines, and affiliate marketers to extend distribution, while providing operators with booking management tools and analytics to optimize sales.
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