Job Overview
Location
Remote (US)
Job Type
Full-time
Category
Customer Support
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Front Line Client Experience Representative at Project Expedition, you will serve as a primary point of contact for clients seeking assistance with tours, activities, and travel-related inquiries, playing a critical role in delivering industry-leading customer support for a fast-growing travel and tourism startup.
- • Your day-to-day responsibilities include managing client communications via live chat, phone, and email; addressing questions about destinations and bookings; resolving issues in real-time; processing booking modifications; and maintaining high standards of promptness, professionalism, and friendliness while efficiently managing a helpdesk queue.
- • You will join a remote-first, rapidly expanding team at Project Expedition, a company dedicated to connecting travelers with exceptional global experiences, where collaboration happens through digital channels and innovation is encouraged through proactive suggestions for improving customer experience.
- • In this role, you will develop strong problem-solving, multitasking, and communication skills; gain deep exposure to the travel and tourism industry; and have the opportunity to influence both customer experience processes and your own career growth in a dynamic, evolving environment that values initiative and adaptability.
🎯 Requirements
- • Fluency in written and spoken English
- • Strong problem-solving abilities and a passion for exceeding customer expectations
- • Excellent multitasking and prioritization skills with keen attention to detail
- • Ability to work independently and collaboratively in a fully remote team environment
- • Availability to work either Tues-Sat 11:00AM-8:00PM EST or Tues-Sat 5:00PM-2:00AM EST
🏖️ Benefits
- • Annual company bonus of up to $3,000 based on company performance
- • 15 days of paid leave annually, increasing to 20 days after two years of service
- • Company-sponsored healthcare plan with $9,000 annual employer contribution
- • Access to a 401(k) retirement plan
- • Annual $500 work-from-home stipend and $250 training budget
- • Employee discounts on thousands of tours and activities worldwide
- • Annual $750 travel credit for Project Expedition tours and experiences
Skills & Technologies
About Project Expedition, Inc.
Project Expedition, Inc. operates an online travel marketplace headquartered in New York. The platform connects travelers with curated shore excursions, day tours, multi-day packages, and activities in over 150 countries, supplied by a network of vetted local operators. Founded in 2015, the company focuses on cruise passengers and independent travelers seeking pre-bookable experiences, offering real-time inventory, secure payments, and customer support. Revenue is derived from commissions on bookings. The firm partners with travel agencies, cruise lines, and affiliate marketers to extend distribution, while providing operators with booking management tools and analytics to optimize sales.
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