Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • Join a dedicated team providing emergency roadside assistance to AAA members during stressful situations, where your empathy and problem-solving skills directly impact customer safety and satisfaction.
- • Respond to high-volume emergency service requests in a remote call center environment, gathering critical details, coordinating with service providers, and ensuring timely resolution while adhering to performance metrics.
- • Work for The Auto Club Group (ACG), the second-largest AAA club in North America, serving over 14 million members across 14 states and two U.S. territories with a commitment to innovation, inclusivity, and member advocacy.
- • Develop expertise in customer service, geographic problem-solving, and sales opportunities while gaining experience in a structured call center environment with comprehensive training and pathways for performance-based growth.
🎯 Requirements
- • High school diploma or equivalent
- • Six months of customer service experience, including de-escalation and professional communication
- • Ability to accurately input data, navigate computer systems, and perform basic mathematical calculations
- • Proficiency with telephone etiquette, computer applications (including email, internet, and company software), and geographic tools like Google Maps
- • Reliable high-speed internet (minimum 100mbps), Ethernet-capable router/modem, and a personal phone for work-related communication
🏖️ Benefits
- • $19.00 per hour base pay with shift premiums for evenings and weekends
- • Performance-based incentives, $250 perfect attendance bonus after 90 days, and bi-lingual fluency subsidy (Spanish/English)
- • Comprehensive benefits including 401k match, medical, dental, vision, PTO, paid holidays, tuition reimbursement, and complimentary AAA membership
- • Employee referral bonus, recognition programs, and access to corporate incentive initiatives
- • Remote work flexibility with paid training and voluntary overtime opportunities
Skills & Technologies
About ACG Systems, Inc.
ACG Systems, Inc. is a technology company specializing in providing advanced solutions and services. They focus on areas such as artificial intelligence, data analytics, and software development to help businesses optimize their operations and achieve strategic goals. ACG Systems serves a diverse range of industries, offering customized platforms and expert consultation to address complex challenges. Their commitment to innovation and client success positions them as a key player in the technology services sector, driving digital transformation for their partners.
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