General Manager

TheKey

Job Overview

Location

Remote - WI

Job Type

Full-time

Full Job Description

📋 Description

• The General Manager at TheKey ensures clients receive excellent care to remain independent at home while actively developing new referral and client relationships, playing a vital role in operational smoothness, client satisfaction, long-term case retention, and revenue growth in assigned locations.
• Day-to-day responsibilities include building expertise across all phases of TheKey operations, managing financial performance and profitability, leading cross-functional teams to deliver quality care, creating and sustaining partner relationships for brand awareness and client acquisition, responding to inquiries and conducting assessments with prospective clients, improving retention through strong processes and oversight, overseeing daily operations, contributing to strategic plans and market expansion, analyzing competitors and local industry trends to identify talent opportunities, leading recruitment and development of team members, providing after-hours support, and assisting with billing and collections.
• TheKey is a mission-driven organization founded in Silicon Valley that has grown over nearly 20 years to provide comprehensive, concierge-based in-home care across North America, committed to enabling clients to live with dignity, safety, and independence in their own homes through well-trained, supported employee teams.
• In this role, the General Manager will develop deep expertise in home-based care operations, strengthen leadership and strategic planning abilities, build lasting relationships with clients and partners, drive market growth and profitability, and gain experience in financial oversight, team development, and competitive market positioning within the aging services industry.

🎯 Requirements

• Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
• Five to seven years of leadership experience in health care, elder care, social work, or related industry
• Strong understanding of budget management and financial monitoring
• Demonstrated leadership skills, including goal setting, training, and mentorship
• Proven track record of successfully leading and motivating diverse teams
• Multitasker and critical thinker with strong analytical skills
• Exceptional interpersonal and communication skills, including writing, speaking, and active listening
• Ability to travel to client homes and other locations approximately 25% of the time

🏖️ Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Skills & Technologies

Remote

Degree Required

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TheKey

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About TheKey

TheKey operates an online platform that connects families with in-home caregivers for children, seniors and adults with special needs. Users search pre-screened care providers, schedule interviews and manage bookings through web and mobile apps. The service includes background checks, payroll processing, insurance coverage and 24/7 support. Revenue derives from membership fees and placement commissions. Founded in 2013, the company serves metropolitan areas across the United States.

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