Gestionnaire de programme (Contrat à durée déterminée) – Télétravail/ Program Manager (Fixed-Term Contract) - Remote
Job Overview
Location
3 Locations
Job Type
Full-time
Category
Product Management
Date Posted
April 22, 2026
Full Job Description
📋 Description
- • The Program Manager is responsible for the end-to-end management of client-specific patient support programs, including setup, implementation, monitoring, and continuous improvement, ensuring alignment with client goals and operational excellence.
- • Day-to-day responsibilities include leading client kickoff meetings, preparing progress and market insight reports, managing program timelines and deliverables, identifying scope creep, coordinating cross-project activities, conducting weekly and monthly performance reviews, and overseeing caseworker teams providing reimbursement navigation, copay support, and general inquiries.
- • The role operates within IQVIA, a global leader in clinical research, commercial insights, and healthcare intelligence, supporting life sciences and healthcare clients across Canada and internationally, requiring collaboration with diverse departments and stakeholders.
- • The Program Manager will develop leadership and analytical skills, gain expertise in patient support programs and reimbursement navigation, enhance workforce planning and resource allocation capabilities, and drive process improvements while serving as a role model for the caseworker team.
🎯 Requirements
- • University degree in healthcare, life sciences, or related field, or equivalent experience
- • Bilingualism in English and French (preferred)
- • Supervisory or management experience in a contact centre and/or pharmaceutical environment
- • Experience in Patient Support Programs and reimbursement navigation
- • Demonstrated ability to work in fast-paced environments with fluctuating service demand
- • Experience with workforce scheduling and resource planning principles
🏖️ Benefits
- • Opportunity to work remotely with a global leader in healthcare intelligence and clinical research
- • Exposure to international stakeholders and cross-functional teams across IQVIA’s Canadian and global operations
- • Professional development through coaching, mentoring, and leadership responsibilities
- • Access to IQVIA’s comprehensive health, wellness, and other benefits packages
- • Commitment to equal opportunity employment and accommodations for applicants with disabilities
- • Use of AI tools to support recruitment screening, ensuring fair and efficient hiring processes
Skills & Technologies
About IQVIA Holdings Inc.
IQVIA Holdings Inc. provides advanced analytics, technology solutions, and clinical research services to the life-sciences industry. Formed through the 2016 merger of Quintiles and IMS Health, the company integrates healthcare data, analytics, and domain expertise to help biopharmaceutical and medical-device clients optimize drug development, commercialization, and real-world evidence generation. Its offerings span clinical trial design and execution, real-world insights, commercial strategy, and technology platforms that connect stakeholders across the healthcare ecosystem. Headquartered in Durham, North Carolina, IQVIA operates in more than 100 countries, supporting the development and delivery of therapies to improve patient outcomes worldwide.
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