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Gestor de Cobro de campo - Guatemala

Vana, Inc.

Job Overview

Location

Guatemala

Job Type

Full-time

Full Job Description

📋 Description

• Are you a driven and results-oriented professional with a passion for financial recovery and strategic problem-solving? Vana, Inc. is seeking a dedicated Field Collections Manager (Gestor de Cobro de campo) to join our dynamic team in Guatemala. This pivotal role is designed to maximize the recovery of high-risk overdue accounts through strategic in-home management, effective negotiation, and diligent investigation to locate hard-to-reach clients and prevent fraud. If you possess a keen understanding of local dynamics, exceptional negotiation skills, and a commitment to ethical debt recovery, this is an exceptional opportunity to make a significant impact.
• As a Field Collections Manager, you will be at the forefront of our recovery efforts, directly engaging with clients to resolve outstanding debts. Your primary objective will be to implement effective strategies that not only recover funds but also maintain positive client relationships where possible, adhering to all company policies and legal regulations. This role demands a proactive approach, excellent communication skills, and the ability to adapt to diverse situations encountered during field visits.
• Key responsibilities will include:
• Conducting strategic in-home and workplace visits to manage high-risk portfolios. This involves planning efficient routes, preparing for each visit with relevant client information, and executing a professional and persuasive approach to debt resolution.
• Skillfully negotiating payment arrangements, including payment plans, promises to pay, and restructuring of debts, to achieve mutually agreeable solutions that align with company recovery targets.
• Executing field-based activities focused on client location and information validation. This requires employing investigative techniques to find clients who may have moved or are otherwise difficult to contact, and verifying the accuracy of their contact and account information.
• Vigilantly detecting and documenting alerts related to potential fraud. This includes identifying suspicious patterns, discrepancies in information, or any indicators that suggest fraudulent activity, and reporting these findings promptly and accurately.
• Ensuring the real-time updating of client information within our Customer Relationship Management (CRM) system. Accurate and timely data entry is crucial for tracking progress, maintaining client history, and informing future collection strategies.
• Developing and implementing innovative field collection strategies tailored to the specific challenges of the Guatemalan market, considering local economic conditions and cultural nuances.
• Building and maintaining strong relationships with clients, even in challenging circumstances, by demonstrating empathy, professionalism, and a commitment to finding solutions.
• Collaborating with internal teams, such as legal and customer service, to ensure a cohesive approach to debt recovery and client management.
• Providing regular reports on collection activities, recovery rates, and identified risks to management, contributing to the overall performance analysis of the collections department.
• Continuously seeking opportunities for professional development and staying abreast of best practices in debt collection, negotiation, and fraud prevention.
• Upholding the highest ethical standards in all interactions, ensuring compliance with all relevant laws and regulations governing debt collection in Guatemala.
• Analyzing client payment histories and financial situations to tailor negotiation strategies effectively.
• Utilizing mapping and navigation tools efficiently to optimize field visit schedules and minimize travel time.
• Documenting all interactions, agreements, and findings meticulously to create a comprehensive record for each case.
• Contributing to the continuous improvement of collection processes and strategies based on field experiences and market insights.
• Playing a key role in mitigating financial losses for Vana, Inc. by proactively managing and resolving delinquent accounts.
• Acting as a brand ambassador for Vana, Inc. during all client interactions, representing the company with integrity and professionalism.
• Adapting quickly to changing priorities and client needs in a dynamic field environment.
• Contributing to a positive and collaborative team atmosphere, sharing knowledge and best practices with colleagues.
• Ensuring the security and confidentiality of all client information handled during field operations.
• Proactively identifying opportunities to prevent future delinquencies through client education and support where appropriate.
• Mastering the use of mobile applications and digital tools designed to enhance field operations and data management.
• Developing a deep understanding of the local market, including key geographical areas, economic drivers, and common client challenges.
• Performing thorough due diligence on client information to ensure accuracy and prevent potential fraud.
• Successfully navigating complex negotiation scenarios to achieve favorable outcomes for both the client and Vana, Inc.
• Maintaining a high level of productivity and efficiency in managing a diverse portfolio of overdue accounts.
• Demonstrating resilience and perseverance in overcoming obstacles encountered during field collections.
• Contributing to Vana, Inc.'s mission of responsible financial stewardship and client support.
• This role offers a unique opportunity to leverage your skills in a challenging yet rewarding environment, contributing directly to the financial health of Vana, Inc. and providing valuable assistance to our clients in managing their financial obligations.

🎯 Requirements

• Minimum of 2 years of experience in field collections or credit investigations.
• Own motorcycle and valid driver's license (indispensable).
• High school diploma (completion of university studies is desirable).
• Proficiency in management applications, mapping tools, and negotiation techniques.
• Knowledge of local zoning and geographical areas within Guatemala.

🏖️ Benefits

• Permanent position (Plaza fija).
• Legal benefits (Prestaciones de ley).
• Opportunities for growth and development (Crecimiento y desarrollo).
• Full-time work schedule (Jornada laboral).

Skills & Technologies

Onsite

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Vana, Inc.

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About Vana, Inc.

Vana is a technology company focused on building a personal AI assistant designed to help individuals manage their digital lives. Their platform aims to securely store and process personal data, such as conversations, documents, and memories, to create a unique and evolving AI companion. This AI can then assist with tasks like recalling information, summarizing content, and acting as a digital confidant. Vana emphasizes user privacy and control over their data, positioning their AI as a tool for personal growth and enhanced productivity, rather than a general-purpose assistant. The goal is to create a truly personalized AI experience that learns and adapts to the user over time.

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