Global Account Manager (Affiliate Marketing)

Awin Group AG

Job Overview

Location

Los Angeles, UK

Job Type

Full-time

Full Job Description

📋 Description

• As a Global Account Manager within Awin Group AG, you will be at the forefront of managing and optimizing affiliate marketing campaigns for some of our most significant global retail clients. This pivotal role leverages the power of the award-winning Awin network to drive success for these demanding yet exceptionally interesting affiliate programs. You will be an integral part of a dynamic global team, contributing to both your immediate office location and the broader international client services division that spans across all Awin territories.
• Your responsibilities will extend to managing a portfolio of global retail clients, where you will act as the primary point of contact for strategic coordination and alignment. This involves ensuring a consistent and effective account management approach across all territories where the client operates within the Awin network. You will be instrumental in demonstrating the tangible benefits of partnering with a unified global affiliate network.
• This exciting and fast-paced role requires close liaison with global clients, fostering strong collaborative relationships with Awin Global Account Managers across all regions. You will be responsible for leading the global affiliate strategy, ensuring seamless execution and a high level of service delivery across diverse markets.
• A key aspect of your role will be to act as an extension of the client’s team, proactively bringing innovative ideas and strategic direction to their affiliate marketing efforts. This includes building and nurturing close partnerships with key global affiliates, ensuring that service standards are consistently replicated and aligned in each territory where the client is active within Awin.
• You will coordinate and collaborate closely with Awin Account Managers worldwide to execute a globally aligned strategy, maintaining a consistently high standard of service across all markets. This collaborative approach ensures that clients receive a cohesive and impactful affiliate marketing program, regardless of their geographical reach.
• The role demands a proactive approach to issue resolution, identifying potential challenges within assigned accounts and escalating them to the appropriate team level when necessary. You will also be responsible for training clients on the operation of affiliate programs, preparing them for launch and providing ongoing support.
• You will independently produce all necessary account management documentation and reporting, delivering regular and bespoke reports that provide insightful analysis on program performance. This includes tracking key metrics, identifying trends, and providing actionable recommendations for optimization.
• To ensure the continued success of our clients, you will actively manage and optimize assigned accounts to meet and exceed their specific needs. This involves implementing and advising on affiliate marketing concepts tailored to enhance account performance and drive desired outcomes.
• You will also provide crucial support to senior team members in managing larger, more complex brand clients, contributing your expertise and insights to their campaigns. Furthermore, you will represent Awin at appropriate client and networking events, playing a vital role in enhancing client relationship development and expanding our professional network.
• This position is ideal for someone with a superb understanding of the affiliate marketing industry who thrives in a dynamic, client-facing environment. Working with a diverse range of affiliates, you will have the opportunity to be creative and strategic in your approach, demonstrating an unflappable demeanor when navigating challenging situations.
• This is a fantastic opportunity for a hardworking, confident, and dedicated individual to join a fast-paced and highly rewarding Global Account Management team. It offers a significant chance to move into a position of responsibility, gaining invaluable experience working with some of the biggest global brands on the Awin network. The skills developed in this role will form a solid foundation for upward progression within the company, as the role is designed to evolve, offering greater scope for knowledge and experience acquisition within the online and affiliate marketplace.
• You will be supported by a Global Account Executive, requiring you to effectively delegate tasks while also working collaboratively with cross-functional teams across Awin to ensure clients achieve the best possible return on their global affiliate programs.
• Regular quarterly presentations and meetings with clients, coupled with extensive engagement with affiliates, are core components of this role, demanding excellent communication and interpersonal skills.
• Ensuring that best practices in account management are consistently delivered by team members across all markets and sharing knowledge and expertise are also key responsibilities, fostering a culture of continuous improvement and shared success.

🎯 Requirements

• Approximately 2 years of account management experience in a relevant digital marketing role, with a strong understanding of the affiliate marketing industry.
• Proven ability to manage and optimize affiliate campaigns, demonstrating a strategic approach to client growth and retention.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely in English.
• Experience in building and maintaining strong client and affiliate relationships, coupled with effective issue resolution and escalation capabilities.
• Demonstrated ability to work independently, self-motivate, and prioritize tasks effectively in a fast-paced, dynamic environment.

🏖️ Benefits

• Flexi-Week: A flexible four-day work week at full pay, with no reduction in annual holiday allowance, prioritizing employee well-being.
• Remote Working Allowance: A monthly allowance to contribute towards home office running costs, with support for setting up an appropriate remote workspace.
• Development Opportunities: Access to the comprehensive Awin Academy training suite for professional and personal growth, with conveniently packaged learning modules.
• Hybrid/Remote Work Possibilities: Flexibility to work across Awin regions, supported by an international culture and the Flexi-Office concept.

Skills & Technologies

Remote

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Awin Group AG

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About Awin Group AG

Awin operates a global affiliate marketing network connecting advertisers with publishers across retail, finance, travel and other sectors. Founded in 2000, the Berlin-based company provides tracking, reporting and payment solutions that enable performance-based partnerships. Its platform supports more than 241,000 active publishers and 21,200 advertisers in over 180 countries, processing over 211 million sales in 2023. Awin merged with ShareASale in 2017 and is owned by Axel Springer and United Internet.

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