Global Process Owner - Sales and Operations Planning

Ciena Corporation

Job Overview

Location

Remote-US

Job Type

Full-time

Full Job Description

📋 Description

• As the Global Process Owner for Sales and Operations Planning (S&OP – Forecast to Build) at Ciena Corporation, you will own and transform a critical enterprise-wide business process that directly impacts operational agility, forecasting accuracy, and long-term business growth. This role is pivotal in aligning Sales, Finance, Operations, and Technology functions through a data-driven, technology-enabled operating model that supports accurate decision-making at the executive level.
• You will design, govern, and continuously improve the global end-to-end S&OP process, establishing a scalable, flexible, and future-ready operating model that integrates advanced planning systems, automation, and AI/ML capabilities to enhance forecasting, scenario planning, and constraint modeling across a complex, global technology enterprise.
• Day to day, you will lead digital transformation initiatives by partnering with technology teams to implement and optimize platforms such as Kinaxis, SAP IBP, Anaplan, or Oracle, ensuring alignment with the future-state process and driving adoption through training, governance, and change management.
• You will define, track, and report key performance indicators (KPIs) that measure S&OP effectiveness, decision quality, forecast accuracy, and business outcomes, using data to identify gaps, drive accountability, and inform executive-level strategic decisions.
• You will champion the integration of artificial intelligence and machine learning into forecasting, inventory optimization, and supply chain risk modeling, working cross-functionally to pilot and scale advanced analytics capabilities that improve responsiveness and reduce volatility.
• You will develop and manage a continuous improvement roadmap using best-in-class methodologies (e.g., APICS, SCOR) to advance S&OP maturity, incorporating emerging technologies and feedback loops to ensure the process evolves with business needs and market dynamics.
• You will serve as the trusted subject matter expert and advisor to senior leaders across Sales, Finance, Operations, and regional teams, facilitating cross-functional alignment, resolving conflicts, and ensuring consistent execution of the S&OP cycle globally.
• You will establish and enforce global process governance, including clear roles, responsibilities, decision rights, and escalation paths, to ensure accountability, standardization, and compliance across all regions and business units.
• You will partner with the Enterprise Transformation Office to embed S&OP as a core executive-led business management process, influencing culture, driving adoption, and demonstrating measurable impact on working capital, service levels, and revenue forecast accuracy.
• In this role, you will develop deep expertise in enterprise-scale transformation, gain visibility with C-suite leaders, and build a legacy of process excellence that enhances Ciena’s ability to innovate, scale, and respond to market demands with speed and precision—positioning you as a strategic leader in supply chain and operations transformation.

🎯 Requirements

• 10+ years of progressive experience in supply chain, operations, or planning roles, including seven or more years leading formal global Sales and Operations Planning processes
• Proven experience as a global or enterprise business process owner for a major end-to-end planning or operations process
• Deep expertise with advanced planning systems such as Kinaxis, SAP Integrated Business Planning, Anaplan, or Oracle, within complex enterprise resource planning environments
• Demonstrated ability to influence and partner effectively with senior executives across Sales, Finance, Operations, and Technology functions
• Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or a related field

🏖️ Benefits

• Competitive annual pay range of USD $169,400 – $240,000
• Comprehensive benefits package including medical, dental, and vision plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP) and discretionary incentive bonus eligibility
• Company-paid holidays, paid sick leave, vacation time, and compliance with Paid Family Leave and other leave laws
• Employee Assistance Program (EAP) and access to talent community for career growth opportunities

Skills & Technologies

Remote

$169k-240k

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Ciena Corporation

Visit Website

About Ciena Corporation

Ciena Corporation designs, manufactures and sells network hardware, software and services that underpin global communications infrastructure. Its packet-optical, routing and switching platforms, along with automation and analytics software, enable wireline and wireless carriers, data-center operators and large enterprises to scale bandwidth, reduce latency and manage traffic across metro, long-haul and submarine networks. Founded in 1992 and headquartered in Hanover, Maryland, the company supports customers in more than 80 countries and invests heavily in coherent optical, photonic silicon and software-defined networking technologies to advance 5G, cloud and edge applications.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.