Growth Technical Account Manager

📋 Description

• • Work a pooled portfolio of 1,000+ already-paying PostHog accounts using a signal-driven prioritization engine, with no named book of accounts or territory ownership.
• • Prioritize outreach based on product usage signals, billing thresholds, adoption gaps, and retention risk — focusing on accounts approaching billing limits, ready for credit conversion, or showing declining usage.
• • Lead credit conversions for monthly-billing accounts by offering the 10% discount tier for prepaid commitments, unlocking committed revenue from customers who have never been offered a human-led pricing conversation.
• • Drive cross-sell opportunities by identifying gaps in product adoption (e.g., underutilized features like session replay, feature flags, or SQL insights) and guiding customers toward relevant use cases.
• • Proactively intervene with accounts showing usage drops to diagnose root causes and re-engage before churn, leveraging onboarding history and engagement context.
• • Transfer accounts that exceed $1,667 MRR into the existing Technical Account Manager (TAM) qualification flow with a warm, data-backed handoff.
• • Provide continuous feedback to refine the signal engine that surfaces high-potential accounts, improving its accuracy and effectiveness through real-world outreach outcomes.
• • Write scalable, reusable handbook content including email sequences, outreach templates, and use-case one-pagers that systematize the growth motion beyond this role.
• • Feed product intelligence back to product teams: identify top requested features, UX friction points, and competitive weaknesses observed in this customer segment.
• • Focus exclusively on accounts that have graduated from the 8-week onboarding program — these accounts have documented engagement history and are no longer owned by Onboarding Specialists.
• • Avoid all inbound leads, cold outbound to non-CRM companies, enterprise deal cycles, multi-threaded org selling, or technical troubleshooting of SDKs/ingestion unless it directly blocks revenue expansion.
• • Operate in a fully async, remote-first environment with meeting-free Tuesdays and Thursdays, prioritizing deep work over coordination.
• • Build the playbook from scratch; this is PostHog’s first systematic human-led expansion effort for mid-tier, usage-based accounts — no existing process to inherit.
• • Work autonomously with full ownership over your time and priorities, choosing which signals to act on based on impact potential and personal motivation.
• • Collaborate with engineering and product teams using technical fluency to discuss analytics, experimentation, and product functionality without requiring an SE on every call.
• • Operate within a strict MRR band: accounts must be between $500 and $1,667 MRR; accounts outside this range are owned by other teams.
• • Contribute to a culture of radical transparency by accessing public company handbook, revenue data, and board-level strategy to inform decision-making.
• • Embrace a ‘weird’ and experimental culture — test unconventional outreach tactics, iterate rapidly, and ship learning even if it fails.
• • Be part of a founding role on a new product-led growth team with the potential to scale into a team if the model proves successful.