Head of Creative Operations

Inbeat Agency Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the design, implementation, and continuous improvement of operational systems across all seven delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management.
• Build, hire, and manage a team of 2–3 Operations Managers embedded within each delivery function to ensure consistent execution and accountability.
• Audit and consolidate existing operational tools and workflows, replacing fragmented systems with standardized, scalable processes that support growth to 300–400+ team members by 2027.
• Own and standardize the agency’s core operational tech stack including Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, and G-Suite—defining clear usage protocols, ownership, and integration points.
• Collaborate directly with department leads in UGC, Performance Creative, Influencer Marketing, Paid Media, Video Editing, and Design to identify operational pain points and translate them into actionable, team-approved workflows.
• Design and implement intake, handoff, QA, and escalation protocols that reduce management overhead while maintaining quality and alignment across 100+ team members.
• Develop comprehensive documentation and training resources to accelerate onboarding and reduce dependency on institutional knowledge.
• Proactively identify and eliminate operational bottlenecks before they impact delivery timelines, creative quality, or team morale.
• Serve as the central point of coordination between creative delivery teams and leadership, ensuring operational transparency and alignment with business goals.
• Report directly to the COO and work closely with the Chief Creative Officer to align operational strategy with creative vision and business growth targets.
• Foster a culture of operational excellence where teams take pride in structured, efficient workflows without sacrificing agility or creative freedom.
• Drive adoption of new tools and processes through change management, clear communication, and hands-on coaching rather than top-down mandates.
• Maintain flexibility to adapt systems as the agency scales, ensuring processes evolve with team size, client demands, and technological advancements.
• Act as the primary architect of inBeat’s operational backbone—transforming ad-hoc, evolving systems into a reliable, repeatable engine that supports high-volume creative delivery.

🎯 Requirements

• Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum)
• Deep understanding of how creative delivery functions work—UGC, video, design, paid media, influencer—not just one or two of them
• Track record of building systems and processes that teams actually use and love
• High fluency across project management and ops tooling—Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents
• Systems thinker who can see the full operational picture and translate it into clear, well-documented processes
• Strong communicator who can build trust and buy-in with department leads across different creative disciplines

🏖️ Benefits

• Fully remote (with the possibility to work from anywhere)
• Flexible hours
• Unlimited Time Off & Sick Days
• Low bureaucracy. High ownership. You will not be waiting for permission to fix things
• Work directly with the COO & Chief Creative Officer
• Five fast-growing companies under one portfolio—200+ team members globally

Skills & Technologies

Remote

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Inbeat Agency Inc.

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About Inbeat Agency Inc.

Inbeat Agency is a Montreal-based micro-influencer marketing company that connects consumer brands with curated networks of social media creators. The agency develops data-driven campaigns across TikTok, Instagram, and YouTube, offering managed services that include creator discovery, content strategy, paid amplification, and performance analytics. Its proprietary platform identifies creators using audience and engagement metrics, streamlining collaboration workflows and ensuring brand safety. Clients span direct-to-consumer, fashion, beauty, and mobile app sectors. Founded in 2019, the company operates globally while maintaining a focus on scalable, performance-oriented influencer programs that drive measurable acquisition and ROI for growth-stage brands.

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