Job Overview
Location
Remote - Europe
Job Type
Full-time
Category
Marketing
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead product education for the Siena team by designing and delivering sessions, documentation, and demos for every product release to ensure full team alignment and understanding.
- • Design and execute customer workshops and recurring product sessions focused on real use cases, driving measurable outcomes and deep product adoption.
- • Build and standardize the customer onboarding path from contract signing to first value realization, ensuring consistency across all customer segments.
- • Onboard every new hire through a structured ramp-up program that accelerates productivity and embeds product fluency from day one.
- • Create and maintain a comprehensive demo library featuring live, recorded, vertical-specific, and persona-specific demonstrations used by sales and customers alike.
- • Found and scale Siena Academy by developing curriculum, certifications, and learning paths for both internal teams and external customers, establishing a recognized credential in CX AI.
- • Build and nurture the Siena community through recurring events, rituals, and spaces where customers, partners, and operators learn from each other and from Siena.
- • Educate the broader market through open courses, public content, and frameworks that position Siena as the definitive resource on AI-powered customer experience.
- • Equip sales teams with compelling demo scripts, vertical-specific narratives, and precise product positioning to close deals effectively.
- • Design and implement AI systems that automate and scale educational content delivery, teaching Siena’s agents how to teach and ensuring consistency across all touchpoints.
- • Serve as the final filter for product communication, ensuring all educational materials reflect Siena’s vision, tone, and depth of understanding.
- • Work directly with customer brands including Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, Grüns, and Kitsch to understand their needs and tailor educational experiences.
- • Operate without a predefined brief, building programs, curricula, and communities from zero to scale with autonomy and ownership.
- • Treat AI as a natural extension of teaching and product delivery, leveraging AI tools to enhance content creation, workflow automation, and knowledge sharing.
- • Foster a culture of curiosity, direct feedback, and high standards by modeling ownership, customer obsession, and rapid iteration in all educational initiatives.
🎯 Requirements
- • Product-fluent: Can demo, break, and teach Siena at depth
- • Exceptional teacher and storyteller: Has turned complex products into teachable, memorable skills before
- • AI-native: Builds with AI, not just uses it
- • Builder: Has shipped something from zero — a curriculum, program, academy, or community
🏖️ Benefits
- • Meaningful impact: Your work directly shapes the product and company trajectory
- • Globally distributed team working at the bleeding edge of CX and AI
- • Great salary plus equity or stock grants
- • Learning budget: Funding for personal and professional growth
- • Access to premium AI tools: ChatGPT, Claude, Perplexity Pro, Cursor, Lovable, plus quarterly budget for new tools
- • Opportunity to build category-defining educational resources and shape the future of AI in customer experience
Skills & Technologies
About Siena AI.
Siena AI is a customer experience (CX) platform designed for e-commerce brands. It combines human empathy with AI-driven automation to enhance customer support across various channels, including chat, email, SMS, and social media. The platform allows businesses to create personalized AI agents that reflect their brand's voice and tone, enabling seamless and empathetic interactions with customers. Siena AI integrates with existing e-commerce systems, providing real-time access to order information, product details, and customer data to resolve inquiries efficiently. It also offers features like reviews management, shopping assistance, and memory capabilities to personalize customer interactions. Siena AI aims to help brands scale their customer support operations while maintaining a high level of customer satisfaction.
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