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Head of Global Solution Architecture

Honeycomb Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own and evolve the global Solution Architecture function at Honeycomb, spanning pre-sales Solutions Architects and post-sales Customer Success Architects across AMER, EMEA, and APAC. You will be the single point of accountability for architecture quality, deal win-rate, and customer value realization at scale.
• Build and continuously refine the operating model that turns complex enterprise requirements into repeatable, high-confidence wins. This includes standardized discovery frameworks, technical qualification playbooks, ROI calculators, and post-sale success plans that map directly to Honeycomb’s product capabilities and customer business outcomes.
• Coach and scale a distributed team of senior architects who are already recognized as thought leaders in observability, OpenTelemetry, and cloud-native architectures. You will define career ladders, performance metrics, enablement paths, and a culture of peer mentorship that keeps attrition low and engagement sky-high.
• Partner daily with Sales leadership to prioritize and quarterback the most strategic opportunities. You will sit in deal reviews, white-board multi-year observability roadmaps with Fortune-500 CTOs, and ensure every proposal is technically bullet-proof and commercially compelling.
• Collaborate with Product and Engineering to translate field insights into roadmap priorities. You will run quarterly “voice-of-the-field” councils, maintain a living repository of feature gaps and blockers, and negotiate trade-offs that balance short-term deal velocity with long-term product integrity.
• Establish trust and security as competitive differentiators. You will work hand-in-hand with Security, Compliance, and Legal to create reusable artifacts—architecture diagrams, threat models, data-residency playbooks—that accelerate enterprise procurement cycles and shorten security reviews from months to weeks.
• Institutionalize post-sale value realization. You will design health-score algorithms, success-criteria templates, and executive QBR (Quarterly Business Review) agendas that make it obvious when Honeycomb is delivering ROI—and when proactive intervention is required.
• Drive data-driven decision making across the function. You will instrument Salesforce, Gainsight, and product-usage telemetry to surface real-time insights on win-rates, time-to-value, expansion pipeline, and architect capacity—then act on those insights ruthlessly.
• Champion diversity, equity, and inclusion in every hiring, promotion, and team ritual. You will set measurable DEI goals, sponsor under-represented communities in tech, and ensure Honeycomb’s global footprint is reflected in the voices that shape our architecture standards.
• Represent Honeycomb on stage and in the community. You will keynote at KubeCon, AWS re:Invent, and local meetups; publish reference architectures and open-source tooling; and cultivate a brand that makes the best architects in the world want to work for us.

🎯 Requirements

• 10+ years in customer-facing architecture roles (Solutions Architect, Sales Engineer, Customer Success Architect) with at least 5 years leading distributed teams across multiple continents.
• Proven track record closing or enabling eight-figure ARR deals in the observability, APM, or adjacent DevOps/SRE tooling space.
• Deep hands-on expertise with OpenTelemetry, distributed tracing, and modern cloud-native stacks (Kubernetes, AWS/GCP/Azure, microservices, serverless).
• Demonstrated ability to build and operationalize playbooks, KPIs, and career ladders that scale from startup to public-company maturity.
• Exceptional executive presence—comfortable presenting to C-suite, board members, and external audiences up to 5,000 people.

🏖️ Benefits

• Fully remote-first culture with quarterly off-sites in inspiring global locations and a generous home-office stipend.
• Equity, 401(k) with 4% match, and a no-questions-asked annual professional-development budget of $5,000.
• Flexible PTO policy (minimum 20 days encouraged) plus recharge weeks where the entire company powers down.
• Comprehensive health, dental, vision, and mental-health coverage for you and 100% subsidized for dependents.

Skills & Technologies

Senior

Remote

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Honeycomb Inc.

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About Honeycomb Inc.

Honeycomb provides observability and debugging tools for modern software systems. Its platform ingests high-cardinality event data, letting engineers query traces, logs, and metrics interactively to resolve production issues faster. The company serves cloud-native and microservice architectures, focusing on developer-centric workflows, distributed tracing, and real-time analytics to improve system reliability and performance.

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