Job Overview
Location
Canada
Job Type
Full-time
Category
Operations
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • As Head of Operations at Partyhat Inc., you will serve as a 'Command Center' Leader within the People & Culture department, overseeing the high-stakes front lines of Customer Support and Withdrawal teams to ensure 24/7 global operational excellence in the Web3 economy.
- • Day to day, you will lead and scale decentralized teams, design handover protocols across time zones, oversee transaction queues as the final escalation point for high-value withdrawals, optimize workflows in tools like Linear and Ashby, use performance analytics to drive staffing and process decisions, and partner with People & Culture to hire, train, and mentor operations specialists ahead of user growth.
- • Partyhat Inc. operates at the frontier of the Web3 economy, running a 24/7 global engine where Customer Experience and Operational Integrity are treated as one, requiring leaders who thrive under pressure and maintain elite standards in high-growth fintech or logistics environments.
- • In this role, you will develop strategic leadership in global operations, master data-driven decision-making for high-availability systems, build scalable operational architectures, and gain deep expertise in Web3 transaction flows and security protocols while shaping the future of the organization through extreme ownership and innovation.
🎯 Requirements
- • Battle-tested leadership of people and processes in decentralized, 24/7 environments
- • Systems thinking ability to convert complex support or withdrawal issues into streamlined, automated protocols
- • Hyper-availability with willingness to be on-call 7 days a week to handle surges and high-value escalations
- • Analytical rigor focused on tracking throughput, error rates, and resolution times to drive decisions
- • Web3 literacy including understanding of digital assets, wallet security, and crypto/iGaming operational urgency
- • Operational excellence: self-motivated, highly organized, capable of managing global operations without losing detail
🏖️ Benefits
- • Extreme autonomy to build and execute vision for support and payment engines without red tape
- • Global impact by leading teams that interact with thousands of players daily, shaping Partyhat’s reputation
- • Culture of momentum with constant challenges to innovate, protect, and outperform in a high-speed environment
- • High-growth upside with clear runway to shape the future of the organization based on potential over pedigree
- • Fully remote work with compensation processed in digital assets (USDC/USDT)
Skills & Technologies
About Partyhat Inc.
Partyhat is a technology company focused on building tools that enhance social experiences and community engagement through innovative digital platforms. The company specializes in creating interactive applications and services designed to foster connection, creativity, and shared moments among users, particularly in social and event-driven contexts. By leveraging modern software development practices and user-centric design, Partyhat aims to redefine how people interact in digital spaces, blending functionality with playful, engaging interfaces. While specific product details may evolve, the company's mission centers on using technology to strengthen human connections in both virtual and hybrid environments. Partyhat operates at the intersection of social tech, consumer software, and experience design, targeting users seeking more meaningful and enjoyable online interactions.
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