Head of Pricing Operations

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end operational execution of pricing and packaging decisions from approval through implementation and launch, ensuring alignment with business strategy and technical capabilities
• Translate pricing strategies, policies, and commercial decisions into clear, actionable business requirements for billing, quoting, revenue recognition, and related systems teams
• Partner with Product, Engineering, Billing, Finance, and Go-to-Market teams to manage cross-functional dependencies, scope tradeoffs, testing requirements, and launch readiness for pricing changes
• Own and prioritize all pricing-related requirement intake on behalf of the Pricing & Monetization team, ensuring requests are well-documented, tied to measurable business outcomes, and properly tracked
• Support the design and implementation of new product SKUs, packaging structures, and billing configurations as pricing models are migrated into production systems
• Establish and maintain lightweight but effective pricing operations processes including governance frameworks, documentation standards, sign-off workflows, and issue tracking mechanisms
• Identify recurring bottlenecks, ambiguities, and inefficiencies in pricing execution and lead initiatives to reduce rework, delays, and operational friction across teams
• Serve as the primary operational liaison between the Pricing team and technical systems teams to ensure pricing logic is accurately encoded and system changes reflect intended commercial outcomes
• Ensure pricing-related changes are launched with precision, minimizing customer impact and maximizing revenue integrity across all channels and regions
• Maintain clear communication with both business and technical stakeholders to drive accountability, clarify intent, and align priorities without introducing unnecessary process overhead
• Proactively anticipate scaling challenges as pricing complexity grows and design operational systems that remain flexible, transparent, and maintainable over time
• Coordinate with Finance teams to ensure pricing changes align with revenue recognition rules, forecasting models, and financial reporting requirements
• Monitor post-launch performance of pricing implementations and collaborate with analytics and product teams to identify unintended consequences or optimization opportunities
• Document all operational workflows, decision trails, and system mappings to ensure continuity, auditability, and onboarding efficiency for new team members
• Advocate for operational discipline and clarity within the Pricing & Monetization team, reinforcing standards that support accuracy, scalability, and speed

🎯 Requirements

• 6+ years of experience leading pricing operations, monetization, commercialization, or revenue operations work
• Proven track record of implementing complex pricing or packaging decisions across cross-functional teams
• Ability to translate pricing intent into practical system requirements, launch plans, operating workflows, and stakeholder decisions
• Experience partnering closely with billing systems, product, engineering, finance, and go-to-market teams
• Highly organized with the ability to manage multiple workstreams, dependencies, risks, and timelines simultaneously
• Strong communication skills to engage effectively with both business and technical audiences and drive accountability without over-process

🏖️ Benefits

• Compensation range of $347K - $385K USD
• Opportunities to work at the forefront of AI research and deployment at OpenAI
• Equal opportunity employer committed to diversity and inclusion
• Reasonable accommodations available for applicants with disabilities
• Compliance with local fair chance hiring ordinances including San Francisco and Los Angeles County regulations
• Access to OpenAI’s global employee and contractor privacy policy and affirmative action statements

Skills & Technologies

Onsite

$347k-385k

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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