
Job Overview
Location
Zilch UK
Job Type
Full-time
Category
Operations Manager
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • As the Head of Studio and Production at Zilch Group Limited, you will be instrumental in shaping and executing the company's creative vision, ensuring the delivery of high-impact, attention-grabbing work that elevates the Zilch brand. This pivotal role is central to achieving ambitious growth plans for 2026 and beyond, requiring a strategic leader who can meticulously plan, resource, and drive projects from inception to successful completion. You will be the linchpin within the in-house creative team, fostering collaboration and ensuring operational excellence.
- • Your day-to-day responsibilities will encompass a broad spectrum of production and workflow management. You will be tasked with critically reviewing and enhancing current workflows, identifying inefficiencies and implementing improvements to streamline operations. A key aspect of this role involves establishing scalable processes that can effectively support the creative team's growth and evolving needs, ensuring that as Zilch expands, its creative output remains robust and efficient. You will manage projects holistically, overseeing every stage from initial concept development through to final delivery, with a stringent focus on ensuring all deliverables precisely meet the requirements outlined in the brief. This requires a deep understanding of project lifecycles and a proactive approach to problem-solving.
- • A significant part of your role will involve cultivating and maintaining strong, collaborative relationships with key stakeholders across various departments. This is crucial for gaining a comprehensive understanding of overarching business objectives and specific project requirements, ensuring that the creative output is strategically aligned with company goals. You will meticulously analyze incoming briefs, diligently manage deadlines to ensure timely execution, and skillfully assign creative tasks in close partnership with the Head of Creative and Design. Furthermore, you will be responsible for building and nurturing relationships with external suppliers, negotiating terms, and ensuring the quality and reliability of their services. Your involvement will extend to assisting in the critical pre-production stages of shoots, contributing to planning and logistics to ensure a smooth and effective production process. Ultimately, you will be the guardian of smooth production processes, ensuring that all creative assets are delivered on time and to the highest possible standard, thereby guaranteeing the successful execution of marketing campaigns and creative initiatives.
- • To ensure Zilch is always prepared for upcoming creative demands, you will proactively plan ahead, anticipating future project needs and ensuring adequate resources are allocated. This forward-thinking approach is vital for maintaining momentum and agility in a dynamic market. You will act as the central point of contact, a bridge between different teams, fostering clear communication and building robust relationships. Your ability to diplomatically drive projects to completion, ensuring they are executed to the highest standard, will be paramount. This role offers a unique opportunity to significantly impact the Zilch brand's visibility and success, contributing directly to its mission of making credit accessible and empowering consumers. You will gain invaluable experience in managing complex creative operations within a fast-paced, high-growth tech environment, honing your leadership and strategic planning skills.
- • The ideal candidate will possess exceptional organizational skills, staying abreast of the latest tools and technologies essential for running an effective creative studio. A proactive mindset that challenges the status quo and a relentless drive for continuous improvement are highly valued, as is a genuine passion for creative excellence and innovative design. You should possess a solid understanding of the entire creative process, encompassing print, digital, copy, and motion graphics. Proven experience in managing and delivering comprehensive 360-degree campaigns is essential, demonstrating your ability to orchestrate multifaceted projects. The capacity to thrive in a fast-paced, ever-changing environment is critical, as is an understanding and embracing of AI as a tool to enhance workflow and efficiency. While not essential, experience working in-house and within a tech company will be considered a significant advantage, providing a strong foundation for understanding Zilch's unique operational landscape and contributing effectively from day one. This role is an opportunity to lead and innovate within a dynamic and rapidly growing fintech company.
Skills & Technologies
About Zilch Group Limited
Zilch is a UK-based fintech company offering a buy now, pay later (BNPL) service. It allows customers to split purchases into interest-free installments, both online and in-store, across a wide range of retailers. Zilch aims to provide a more responsible and flexible alternative to traditional credit cards and overdrafts. The company operates its own payment network, enabling it to offer its services directly to consumers and merchants. Zilch focuses on empowering consumers with financial flexibility while promoting responsible spending habits through its unique product offering and data-driven approach to credit risk.
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