Job Overview
Location
US-IL-Illinois-Virtual
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The Health Client Analyst - Virtual role at Alight, Inc. is a unique opportunity to serve as a key liaison between Alight and client health plans, supporting client success through data-driven insights and operational excellence.
- • Day-to-day responsibilities include providing subject matter expertise to clients, managing employee escalations from the client’s Benefits department, collaborating with internal Alight teams and the client’s health admin and advocacy teams, developing and maintaining data requests, utilizing Alight’s tool suite for deliverables management, tracking and resolving open items, participating in client status and health plan meetings, and building trusted relationships with clients.
- • Alight is a purpose-driven organization that champions people, fosters growth with purpose, and empowers clients to build healthier, more financially secure workforces by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. The company has been recognized as a Great Place to Work for seven consecutive years and appears on Fortune’s “Best Companies to Work For” list.
- • In this role, you will develop deep expertise in health plan operations, strengthen analytical and project management skills, gain experience in cross-functional client collaboration, and grow your ability to manage complex deliverables in a fast-paced environment—positioning you for advancement within Alight’s global organization.
🎯 Requirements
- • Undergraduate degree or equivalent work experience
- • Knowledge of TBA and health plan provisions
- • Strong analytical, problem-solving, and organizational skills
- • Ability to manage multiple projects, clients, and deliverables with varying timelines and deadlines
- • Curiosity and ability to learn quickly and apply feedback
- • Good verbal, written, and interpersonal communication skills
- • Adaptability to changing priorities in a fast-paced environment
- • Previous experience in customer care and cross-functional, global team settings (preferred)
Skills & Technologies
About Alight, Inc.
Alight, Inc. is a leading cloud-based provider of integrated benefits solutions. The company offers a comprehensive suite of services designed to help employers manage their employee benefits programs effectively. These services include health and wellbeing solutions, retirement plan administration, payroll services, and financial wellbeing tools. Alight focuses on leveraging data and technology to personalize employee experiences, improve health outcomes, and drive financial security for individuals and their families. They serve a diverse range of clients, from small businesses to large enterprises, aiming to simplify complex benefits landscapes and empower employees to make informed decisions about their health, wealth, and wellbeing.
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