Health Coach Manager

Eucalyptus Inc.

Job Overview

Location

AU - HQ - NSW

Job Type

Full-time

Full Job Description

📋 Description

• Lead and performance manage a remote team of dietitians, setting clear expectations and holding the team to high standards of clinical delivery.
• Conduct regular 1:1s and group sessions focused on coaching quality, patient outcomes, and professional development for health coaches.
• Build a team culture of ownership where coaches drive their own development through structured support and accountability frameworks.
• Lead leaders within the coaching function, aligning stakeholders and driving accountability across the AU Health Coaching team.
• Own and define clinical standards for coaching delivery across the patient journey, establishing quality benchmarks and governance frameworks.
• Conduct coaching audits and structured quality reviews using call rubrics and patient feedback to drive continuous improvement in care delivery.
• Manage systemic risk and ensure compliance across health coaching operations, maintaining regulatory and safety standards.
• Lead upskilling initiatives to enable high-quality care for existing and emerging health conditions beyond weight management.
• Define how nutrition coaching is delivered for new conditions entering the platform, ensuring approaches are evidence-based and scalable.
• Contribute to patient-facing content, messaging guides, and care frameworks that translate clinical best practices into scalable coaching models.
• Design scalable systems and optimize delivery across teams, connecting service data to business outcomes to inform strategic decisions.
• Drive cross-team innovation by identifying and scaling successful coaching initiatives across the global coaching function.
• Work closely with product and patient operations teams to ensure the digital platform effectively supports patient outcomes and clinical workflows.
• Represent the nutrition and dietetic voice in cross-functional decisions during a critical period of service expansion into new conditions and markets.
• Use patient satisfaction data—including NPS, feedback, and retention metrics—as the primary lens to evaluate team and service performance.
• Champion a coaching model that prioritizes depth of therapeutic relationship over volume of interactions to maximize long-term patient outcomes.

🎯 Requirements

• Accredited Practising Dietitian (essential)
• Proven experience managing or mentoring a clinical team, with preference for multi-team or functional leadership experience
• Demonstrated skill in coaching audits, quality review, and governance frameworks, with ability to turn performance gaps into systemic improvements
• Deep expertise in motivational interviewing and behaviour change frameworks
• Strong communication skills to lead a remote, cross-time-zone team and influence clinicians, product teams, and leadership
• Comfort operating in fast-paced, ambiguous digital health environments with limited structure and high autonomy

🏖️ Benefits

• Access to learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
• Whoop membership for wellbeing tracking, free barista coffees, catered wellness talks, and exercise classes
• Parental and miscarriage leave, health support, professional development allowances, and personal days
• Employee Assistance Program and funded social clubs with quarterly rooftop parties
• Mentorship from global leaders across Australia, UK, Germany, and Japan, with opportunities for international collaboration and travel
• Opportunity to shape a preventive healthcare ecosystem targeting 1 million patients globally within three years

Skills & Technologies

Remote

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Eucalyptus Inc.

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About Eucalyptus Inc.

Eucalyptus Inc. is a telehealth company operating digital clinics focused on men’s health, women’s health, fertility, and primary care. It provides online consultations, prescription delivery, and ongoing patient management through proprietary platforms. Founded in Australia in 2019 and headquartered in Sydney, the company combines medical oversight with direct-to-consumer pharmacy services to increase access to personalized healthcare across multiple therapeutic areas.

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