Job Overview
Location
AU - HQ - NSW
Job Type
Full-time
Category
Product Management
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Lead and performance manage a remote team of dietitians, setting clear expectations and holding the team to high standards of clinical delivery.
- • Conduct regular 1:1s and group sessions focused on coaching quality, patient outcomes, and professional development for health coaches.
- • Build a team culture of ownership where coaches drive their own development through structured support and accountability frameworks.
- • Lead leaders within the coaching function, aligning stakeholders and driving accountability across the AU Health Coaching team.
- • Own and define clinical standards for coaching delivery across the patient journey, establishing quality benchmarks and governance frameworks.
- • Conduct coaching audits and structured quality reviews using call rubrics and patient feedback to drive continuous improvement in care delivery.
- • Manage systemic risk and ensure compliance across health coaching operations, maintaining regulatory and safety standards.
- • Lead upskilling initiatives to enable high-quality care across existing and emerging health conditions beyond weight management.
- • Define how nutrition coaching is delivered for new conditions entering the platform, ensuring approaches are evidence-based and scalable.
- • Contribute to patient-facing content, messaging guides, and care frameworks that translate clinical best practices into scalable coaching models.
- • Design scalable systems and optimize delivery workflows across coaching teams, connecting service data to business outcomes to inform strategy.
- • Drive cross-team innovation by identifying and scaling successful coaching initiatives across the broader health coaching function.
- • Collaborate closely with product and patient operations teams to ensure the digital platform effectively supports patient outcomes.
- • Represent the nutrition and dietetic voice in cross-functional decisions during a critical phase of service expansion.
- • Use patient satisfaction data—including NPS, feedback, and retention metrics—as the primary lens to evaluate team and service performance.
- • Champion a coaching model that prioritizes depth of therapeutic relationship over volume of interactions.
- • Operate in a fast-paced digital health environment with ambiguity, making decisions with incomplete information while maintaining clinical integrity.
- • Serve as the nutrition voice in strategic discussions, influencing product development, clinical protocols, and operational design.
🎯 Requirements
- • Accredited Practising Dietitian (essential)
- • Proven experience managing or mentoring a clinical team, with preference for multi-team or functional leadership experience
- • Demonstrated skill in coaching audits, quality review processes, and governance frameworks
- • Deep expertise in motivational interviewing and behaviour change frameworks
- • Strong communication skills to lead a remote, cross-time-zone team and influence clinicians, product teams, and leadership
- • Comfort operating in fast-paced, ambiguous digital health environments with evolving priorities
🏖️ Benefits
- • Access to learning budgets, conferences, certifications, peer shadowing, and global knowledge-sharing culture
- • Whoop membership for wellbeing tracking
- • Catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties
- • Parental and miscarriage leave, health and professional development support, personal days, and Employee Assistance Program
Skills & Technologies
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About Eucalyptus Inc.
Eucalyptus Inc. is a telehealth company operating digital clinics focused on men’s health, women’s health, fertility, and primary care. It provides online consultations, prescription delivery, and ongoing patient management through proprietary platforms. Founded in Australia in 2019 and headquartered in Sydney, the company combines medical oversight with direct-to-consumer pharmacy services to increase access to personalized healthcare across multiple therapeutic areas.
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