Job Overview
Location
USA, TN, Chattanooga, Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
📋 Description
- • The Health Navigator role at BlueCross BlueShield of Tennessee supports members in understanding discharge plans, scheduling follow-up appointments, managing medication changes, and addressing home-based needs as part of the SeniorCare team.
- • Day-to-day responsibilities include conducting educational telephone calls, reaching out to members with care gaps, managing work queues, facilitating research on member inquiries, and working overtime as needed.
- • The company is a remote-first organization with a well-established team that fosters innovation and encourages the responsible use of AI-enabled tools to improve member services.
- • In this role, you will develop expertise in healthcare navigation, strengthen communication and organizational skills, and gain experience supporting senior populations within a mission-driven healthcare organization.
🎯 Requirements
- • Associates Degree in education, communication, or health-related field or equivalent work experience
- • 2 years of experience in a customer service support role
- • Knowledge of medical terminology
- • Ability to work independently with minimal supervision or in a team environment
- • Strong interpersonal, organizational, and communication skills
- • Self-motivated with effective time management and problem-solving abilities
🏖️ Benefits
- • Remote-first work environment
- • Innovation encouraged with support for responsible use of AI-enabled tools
- • Opportunity to work with a well-established team focused on senior care
- • Meaningful impact on member health outcomes through care coordination and support
Skills & Technologies
About BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee is the largest health-benefit plan company headquartered in the state, providing medical, dental, vision, and Medicare Advantage coverage to individuals, employers, and government programs. Founded in 1945 as a nonprofit mutual insurance company, it administers benefits for more than 3 million members through statewide provider networks, care-management programs, and digital health services. The company also engages in community health initiatives, preventive-care outreach, and value-based reimbursement models to improve outcomes and manage costs across Tennessee.
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