Healthcare Business Analyst (Remote, New Grad)

📋 Description

• • Sailor Health is at the forefront of addressing the critical mental health crisis affecting older adults, a demographic that faces significant barriers to receiving adequate care despite having the highest suicide rates. By 2030, seniors will constitute nearly a quarter of the U.S. population, presenting an urgent and substantial challenge within the healthcare landscape. Our mission is to revolutionize senior mental healthcare by building a comprehensive platform designed for happier aging. We achieve this by connecting older adults with exceptional therapists and advanced AI-powered care agents, all fully covered by Medicare. Our innovative AI-native operating system is engineered to streamline care coordination, provide real-time clinical insights, and manage insurance billing efficiently, thereby empowering therapists to dedicate more time to delivering compassionate and effective patient care.
• • We are experiencing rapid growth and have established a vital partnership with Medicare to provide accessible and high-quality psychotherapy to hundreds of patients. Our endeavors are further strengthened by the support of esteemed founders from leading global healthcare companies, underscoring the potential and impact of our work.
• • As a Healthcare Business Analyst (New Grad), you will play a pivotal role in constructing the essential infrastructure for our care delivery system. This position offers a unique trajectory for professional development within a dynamic, mission-driven organization. Your contributions will have a direct and observable impact on the patients we serve, the therapists we empower, and the scalable systems we are developing. You will engage in strategic projects that span multiple facets of the company, including clinical operations, care coordination, and payer operations. Collaborating closely with leadership, you will help accelerate our progress and fulfill our commitment to delivering superior mental healthcare to older adults who need it most.
• • Your responsibilities will encompass supporting clinical operations by assisting in the development and maintenance of seamless workflows for patient and therapist onboarding. This includes monitoring onboarding performance, identifying operational bottlenecks, and continuously enhancing the user experience for every new patient. You will be instrumental in tracking and reporting on key operational metrics such as patient retention, Net Promoter Score (NPS), clinical outcomes, and billing performance, providing leadership with critical insights for strategic decision-making and resource allocation.
• • Furthermore, you will contribute to the vital feedback loops between care coordination and product development. By analyzing frontline data, you will collaborate with clinical and product teams to derive actionable insights that refine how therapists deliver care, how patients maintain engagement, and how our platform evolves to better support both user groups. Your role will also involve active participation in shaping the product roadmap, working alongside engineering and design teams to translate frontline insights into tangible product features that enhance care coordination, therapist tools, and patient engagement mechanisms.
• • This role is ideal for an individual who is driven, detail-oriented, and comfortable working with data. You will be part of a forward-thinking team that leverages AI to enhance healthcare delivery, and you will have the opportunity to grow your skills and career in a supportive and impactful environment. The remote-first nature of our team, combined with a culture that values collaboration and purpose, makes Sailor Health an exceptional place to build your career.