Healthcare Scheduler

Banner Health

Job Overview

Location

Remote Arizona

Job Type

Full-time

Full Job Description

📋 Description

• The Healthcare Scheduler role at Banner Health is a vital frontline position responsible for coordinating patient appointments across multiple departments, ensuring seamless access to care and contributing to an exceptional patient experience.
• Day-to-day responsibilities include answering inbound calls, scheduling, rescheduling, and canceling patient appointments; providing pre- and post-procedure instructions; verifying insurance and obtaining authorizations; managing documentation in electronic systems; and communicating with patients, providers, and internal teams via phone, email, and chat.
• Banner Health is a nationally recognized healthcare leader committed to innovation, equity, and patient-centered care, offering remote work opportunities across approved states with a focus on operational excellence and compassionate service.
• This role offers stability, growth potential, and the chance to develop expertise in healthcare administration, patient coordination, and healthcare systems while supporting a mission-driven organization dedicated to improving community health.

🎯 Requirements

• High school diploma or GED equivalent
• Minimum of 1+ years of customer service or related experience in a healthcare setting (e.g., medical office, clinic, hospital scheduling, medical assistant, receptionist)
• Demonstrated ability to thrive in a high-volume, fast-paced inbound call center environment handling 50+ calls per day
• Proficiency with computer systems, typing, and navigating multiple software platforms simultaneously (8+ windows)
• Excellent interpersonal, communication, and organizational skills with a professional, service-oriented demeanor
• Ability to work a fixed schedule (6:00am–7:00pm Monday–Friday, with potential Saturday 8am–1pm shifts) and maintain a dedicated, distraction-free workspace with reliable hardwired internet

🏖️ Benefits

• Remote work flexibility within Banner-approved states
• Comprehensive training provided with equipment supplied (camera required for sessions)
• Opportunity for cross-training and career growth across multiple departments (Imaging, Primary Care, Specialties, etc.)
• Stable, full-time position with predictable hours and potential for overtime
• Access to Banner Health’s total rewards package (health, retirement, wellness programs)
• Meaningful work contributing to improved patient access and care delivery in a mission-driven healthcare system

Skills & Technologies

Remote

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Banner Health

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About Banner Health

Banner Health is a nonprofit health system operating hospitals, clinics, and specialized care facilities across six western U.S. states. Founded in 1999 through mergers, it delivers acute care, behavioral health, emergency, rehabilitation, and long-term services. The organization also runs Banner Health Network, Medicare Advantage plans, and conducts clinical research.

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