High Touch Implementation Specialist - Americas - PST

Ashby Inc.

Job Overview

Location

Remote - North America

Job Type

Full-time

Full Job Description

📋 Description

• As a High Touch Implementation Specialist at Ashby, you will be a founding member of a new team dedicated to delivering exceptional onboarding experiences for mid-market and enterprise customers, directly contributing to customer success, time-to-value, and long-term product adoption by managing end-to-end implementations that align with Ashby’s mission of continuous improvement and customer-centric innovation.
• You will own the full lifecycle of 15 concurrent implementations lasting 4–8 weeks each, partnering closely with customers to design tailored implementation plans, configure Ashby’s multi-module SaaS platform, drive adoption through training and change management, and ensure measurable outcomes are met — all while acting as the customer’s advocate and the internal voice of their needs across Product, Engineering, Sales, and Customer Success teams.
• Ashby’s Professional Services team operates within a high-growth B2B SaaS environment that values principled thinking, ownership, and small-team excellence; you’ll join a mission-driven culture where continuous improvement is not just a value but a daily practice, and where your expertise will directly shape the evolution of our implementation methodology and customer experience standards.
• In this role, you will deepen your expertise in enterprise SaaS implementation, change management, and cross-functional collaboration while gaining visibility into product strategy and customer success operations — positioning you to grow into leadership roles within Professional Services, Customer Success, or Product Management as Ashby scales.

🎯 Requirements

• Proven experience leading end-to-end implementation and onboarding projects in high-growth B2B SaaS environments, including scope definition, stakeholder alignment, milestone tracking, and delivery against expectations in a remote-first setting with up to 10% travel for customer engagements.
• Strong technical aptitude with complex, multi-module SaaS systems, including understanding of shared configuration, data models, relational data, analytics, and conditional logic — prior Ashby experience is a plus but not required.
• Demonstrated customer-centric mindset with expertise in change management, proactive communication, and building trusted relationships; you excel at translating customer needs into actionable implementation plans and advocating for their success internally.

🏖️ Benefits

• Competitive compensation package with a 10-year exercise window for stock options, allowing financial flexibility to exercise when it makes sense for you.
• Unlimited PTO with a recommended four weeks per year, supported by a culture that encourages rest and recovery through regular check-ins.
• Twelve weeks of fully paid family leave in the US, with plans to expand globally, plus a generous $100/month education budget and equipment stipend to support your growth and home office setup.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Ashby Inc.

Visit Website

About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.