High Touch Implementation Specialist - EMEA

Ashby Inc.

Job Overview

Location

Remote - Europe

Job Type

Full-time

Full Job Description

📋 Description

• As a founding member of Ashby’s High Touch Implementation team, you will play a pivotal role in shaping a new implementation offering designed to elevate the customer experience for mid-market and smaller enterprise clients, directly contributing to Ashby’s mission of delivering exceptional value through its B2B SaaS platform.
• You will manage a book of 12-15 active implementations simultaneously, each spanning 4-8 weeks, guiding customers from contract to live use by developing tailored implementation plans, ensuring timely time-to-value, and serving as their proactive advocate throughout the onboarding journey.
• You will collaborate closely with cross-functional teams including Customer Success, Sales, Product, Engineering, and Operations to align on scope, resolve blockers, and continuously refine implementation processes based on customer feedback and internal learnings.
• Your day-to-day will involve leading end-to-end project execution: defining scope, aligning stakeholders, communicating progress, managing timelines, and delivering results against agreed-upon expectations in a remote-first environment with occasional travel (<10%) for customer engagements.
• You will leverage your technical aptitude to navigate Ashby’s multi-module SaaS system, applying analytics, conditional logic, and relational data understanding to configure solutions that meet complex customer needs, while advising on best practices to maximize product adoption and value realization.
• You will act as the voice of the customer internally, synthesizing insights from implementations to drive product and process improvements, and coaching customers through change management to ensure smooth adoption of new workflows and systems.
• You will thrive in a fast-paced, high-growth environment where ownership, principled thinking, and data-driven decision-making are valued, using metrics and analytics to measure success, identify trends, and continuously improve both customer outcomes and internal processes.
• You will benefit from Ashby’s culture of continuous improvement and deep customer care, where small, talented teams are empowered to deliver outsized impact, and your contributions will directly influence the evolution of the Professional Services offering and customer success strategy.

🎯 Requirements

• Extensive experience leading implementation and onboarding projects in high-growth B2B SaaS environments, including defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed-upon expectations.
• Proven ability to manage multiple concurrent implementations (12-15 active at a time) with strong project management skills, including tracking milestones, mitigating risks, and maintaining momentum in a remote-first setting.
• Technical proficiency with complex, multi-module SaaS systems, including understanding shared configuration and data models, comfort with analytics, conditional logic, and relational data structures.
• Demonstrated customer centricity: ability to deeply understand customer needs, tailor implementations accordingly, build strong relationships through proactive engagement, and serve as a trusted advisor and advocate.
• Experience in change management, guiding customers through system transitions and new workflows with empathy and clarity to ensure adoption and minimize disruption.
• Strong cross-functional collaboration skills, effectively partnering with teams across Customer Success, Sales, Product, Engineering, and Operations to align on goals and resolve dependencies.
• Data-driven mindset: using metrics and analytics to inform decisions, measure implementation success, and identify opportunities for process improvement.
• Excellent communication skills: ability to distill complex technical concepts into clear, simple themes and ask precise clarifying questions to uncover underlying needs.
• Detail-oriented and technically proficient, with a pride in internal operations and a commitment to quality over speed.
• Adaptable and process-oriented: eager to improve workflows, solve complex problems innovatively, and thrive in fast-paced, evolving environments.

🏖️ Benefits

• Competitive compensation package including salary and equity with a 10-year exercise window for stock options, allowing flexibility to exercise when financially comfortable.
• Unlimited PTO with a recommended four weeks per year, supported by a culture that encourages taking time off through regular check-ins.
• Twelve weeks of fully paid family leave in the US, with plans to expand to international employees as circumstances allow.
• Generous budget for equipment, software, and office furniture to ensure a productive and comfortable remote work setup.
• $100/month education stipend, with additional support for conferences and professional development upon manager approval.
• Opportunity to work on a product that customers are genuinely excited about, in a company that values deep expertise and high-quality work over quick hacks.

Skills & Technologies

Remote

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Ashby Inc.

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About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

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