Higher Education Account Executive - Midwest/Great Lakes

📋 Description

• • Manage and grow an established portfolio of higher education institutions across the Midwest and Great Lakes region, focusing on retention and expansion rather than prospecting.
• • Maintain monthly contact with clients to ensure Nelnet Campus Commerce solutions meet institutional needs and proactively anticipate evolving requirements.
• • Conduct at least one annual on-campus visit per client to deliver an account review, communicate Nelnet’s value proposition, and align on long-range planning objectives.
• • Identify and execute upsell and cross-sell opportunities within existing client accounts to expand utilization of Nelnet Campus Commerce solutions.
• • Collaborate with sales leadership to support generation of new business opportunities through existing client relationships and market insights.
• • Build and sustain trusted client relationships grounded in mutual respect, integrity, and transparent, open communication.
• • Advocate for client needs internally by translating feedback into actionable product enhancement requests and business case studies for investment consideration.
• • Participate in the evaluation and prioritization of product development initiatives, including timing and deployment decisions based on client input.
• • Work closely with technical support, implementation, and integration teams to resolve client issues and understand product limitations and capabilities.
• • Coordinate and assist in the creation and distribution of client communications regarding system upgrades, enhancements, and new features.
• • Generate, complete, and track project and change request forms in Salesforce, ensuring accurate documentation of all client interactions and modifications.
• • Review client contracts, monitor end dates, and proactively engage clients to extend terms or adjust product offerings prior to renewal.
• • Expand knowledge of higher education ERP systems (e.g., Oracle PeopleSoft, Ellucian Banner/Colleague, Workday, Jenzabar) and their integration with Nelnet Campus Commerce.
• • Attend industry trade shows, conferences, and events to support client engagement and gather competitive intelligence.
• • Assist in coordinating the annual Nelnet Campus Commerce User’s Group Meeting.
• • Facilitate timely communication between clients and internal departments including sales, operations, finance, and technical support.
• • Consult with Finance on contract-related matters including pricing, billing, reconciliation, and bank information.
• • Gather and analyze competitive market information to inform Nelnet’s positioning and strategy within the higher education sector.
• • Travel approximately 30% of the time to meet clients and attend internal meetings, conferences, and leadership events across the Midwest and Great Lakes region.
• • Reside within the Midwest or Great Lakes region, including but not limited to Nebraska, Iowa, Illinois, Wisconsin, Minnesota, Michigan, Indiana, and Ohio.