Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 12, 2026
Full Job Description
đź“‹ Description
- • The HMMS Customer Care Specialist II role at Sphera Holdings, Inc. is critical to delivering world-class support for the company’s Hazardous Materials Management System (HMMS) Suite, directly enabling customers in government and industrial sectors to maintain compliance, safety, and environmental stewardship. This role ensures timely resolution of technical and functional issues, contributing to Sphera’s mission of creating a safer, more sustainable world through expert customer service.
- • Day to day, the specialist will answer customer inquiries via phone, email, and the Sphera Customer Network (SCN) or government ServiceNow tools; use support platforms like SalesLogix and Azure DevOps to log, track, and resolve tickets within SLA guidelines; provide functional and technical assistance for the HMMS Suite; research and recommend solutions, develop workarounds, and maintain the technical knowledge base; coordinate with developers, QA, and project teams to resolve software issues; and participate in application support initiatives and special projects involving data collection and trend analysis.
- • Sphera is a global leader in ESG-focused enterprise software, backed by Blackstone, with a mission-driven culture rooted in Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. The company serves clients across industries seeking to manage environmental, health, safety, and sustainability risks, and values employees who are self-starters, results-oriented, and collaborative team players committed to continuous learning and cultural contribution.
- • In this role, the individual will deepen expertise in the HMMS Suite and government-regulated systems, strengthen technical troubleshooting and customer communication skills, gain experience with enterprise support tools (SalesLogix, Azure DevOps, Jaspersoft), and develop cross-functional collaboration abilities. They will also build knowledge in environmental compliance processes and have opportunities to present at forums or conventions, enhancing both technical and professional growth.
🎯 Requirements
- • U.S. Citizenship and ability to verify employment eligibility via Form I-9
- • Ability to obtain and maintain a U.S. Government security clearance and Common Access Card
- • Minimum of 3+ years of experience in a customer support-related field
- • Degree in Computer Science, Information Technology, Environmental Studies, or equivalent experience
- • Proficiency in Data Analysis, Advanced MS Excel, Jaspersoft, and related tools
- • Effective written and verbal communication skills, active listening, and a strong customer service attitude
- • Ability to manage time, workflow, and client expectations while meeting service levels and priorities
- • Willingness to travel and present at Sphera- or government-hosted forums and conventions
🏖️ Benefits
- • Medical, Dental, and Vision Insurance
- • Health Savings Account (HSA) and Flexible Spending Account (FSA)
- • 401(k) Retirement Plan with Company Match
- • Life, Disability, Critical Illness, Accident, and Hospital Indemnity Insurance
- • Paid Time Off and Holidays
- • Flexible Working Schedule
Skills & Technologies
About Sphera Holdings, Inc.
Sphera provides environmental, social and governance (ESG) software, data and consulting services to industrial and investment clients worldwide. The company’s cloud platform unifies operational risk, product stewardship, environmental health and safety, and sustainability performance management, enabling organizations to collect, analyze and report on emissions, chemicals, hazards, and regulatory requirements. Sphera serves manufacturing, energy, chemicals, consumer goods, and private-equity sectors, offering content libraries, predictive analytics, and professional services that support compliance, decarbonization, and supply-chain transparency initiatives.
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