Hospital Manager - Rochester Hills

📋 Description

• • As the Hospital Manager at Veterinary Emergency Group (VEG) in Rochester Hills, Michigan, you will be at the forefront of delivering exceptional emergency veterinary care, embodying VEG's mission to help people and their pets during their most critical moments. This role is pivotal in shaping the culture, operational excellence, and financial success of your hospital, offering a unique opportunity to lead with autonomy and a profound sense of ownership. You will be the driving force behind creating a positive and supportive environment for your team, known as VEGgies, ensuring they have the resources, training, and encouragement to excel.
• • Your primary responsibility will be to guide your team and operate the hospital according to the "VEG Way," a philosophy centered on innovation, exceptional customer service, and a strong commitment to employee well-being. You will be a visible and accessible leader within the hospital, actively fostering a culture of engagement, efficiency, and continuous improvement. This involves empowering your VEGgies by providing them with the necessary tools, ongoing support, comprehensive education, and the autonomy they need to thrive in their roles.
• • Utilizing the established VEG framework, you will make informed decisions to ensure your hospital operates at the highest standards of performance. This includes driving revenue growth, optimizing profit margins, and consistently challenging the status quo to achieve ambitious financial targets. Simultaneously, you will cultivate an inclusive workplace where every VEGgie feels a sense of belonging, takes immense pride in their contributions, and is inspired to recommend VEG as an employer to their network.
• • A key aspect of your role will be to build and maintain strong, collaborative, and mutually beneficial partnerships with referring veterinarians and local businesses. This strategic outreach will solidify VEG's position as the premier and most trusted provider of emergency pet care within the Rochester Hills community and surrounding areas.
• • You will be actively involved in all facets of talent management, from the initial recruitment and hiring process to seamless onboarding and the continuous professional development of your hospital's team. This ensures that VEG has the right people in place to deliver on its promise of outstanding care.
• • A core tenet of your leadership will be to guarantee that your hospital consistently delivers a "mind-blowing" experience for patients, their anxious owners, and the dedicated VEGgies who provide the care. This encompasses every interaction, from the initial client contact to the post-treatment follow-up.
• • Operational integrity is paramount. You will be responsible for ensuring that the hospital adheres to all compliance standards, maintains a high level of operational readiness, and is impeccably well-maintained, creating a safe and efficient environment for everyone.
• • Driving financial performance is a critical objective. You will manage the hospital as a high-revenue, high-margin business, actively seeking opportunities for growth and efficiency while upholding VEG's innovative spirit and commitment to excellence.
• • Contributing to the broader growth and reputation of VEG is also part of your mandate. You will play an active role in enhancing VEG's local presence and its standing within the veterinary industry, leveraging online platforms and media opportunities to showcase our unique approach and successes.
• • This is a hands-on leadership role. You will be a constant presence within the hospital, working alongside your team, understanding their challenges, and celebrating their successes. Your accessibility and approachability will be key to building trust and fostering a cohesive team environment. This is not a remote position; your physical presence and active involvement are essential to the success of the hospital and the well-being of your team.
• • You will also be prepared to work in a dynamic, sometimes noisy environment, which may involve exposure to strong or unpleasant odors, inherent to an emergency veterinary setting. Flexibility in your schedule, including availability to work nights, weekends, and holidays on a rotating basis or as needed, is crucial to meet the unpredictable demands of emergency care.
• • Success in this role requires the ability to collaborate effectively with a diverse range of individuals, navigating a fast-paced environment with people from all backgrounds and varying personality types, fostering a harmonious and productive workplace.
• • VEG is recognized as a Great Place to Work® for 2025 and 2026, reflecting our deep commitment to creating an exceptional workplace for our employees.