HR Knowledge Management Specialist

📋 Description

• • The HR Knowledge Management Specialist sits on the Colleague Experience & PMO Team and is a strategic contributor responsible for designing, maintaining, and optimizing HR knowledge systems that empower employees with timely, accurate, and accessible information.
• • You’ll ensure knowledge articles contain accurate, up-to-date HR information that is easily searchable, organized and accessible; drive efficiency by reducing repetitive inquiries and empowering colleagues to solve issues on their own through intuitive self-service tools; shape global standards by ensuring HR knowledge is consistent and reliable across regions; build for scale by developing sustainable processes for content updates and governance; enhance employee experience by delivering clear, user-friendly content that reduces confusion and builds trust in HR resources; establish governance by helping develop processes for maintaining the knowledge base; and enable content owners by developing workflows to support SMEs and knowledge owners.
• • The role is part of Otis Worldwide Corporation, the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people daily and maintaining approximately 2.4 million customer units worldwide with a legacy of innovation and a commitment to safety, ethics, and quality.
• • You will gain expertise in global HR knowledge management, content governance, ServiceNow platform optimization, generative AI applications in knowledge systems, and cross-functional collaboration with HR subject matter experts, positioning you as a key enabler of scalable, user-centric HR operations in a multinational enterprise.