HR Specialist - Global Support | APAC

Deel, Inc.

Job Overview

Location

Philippines

Job Type

Full-time

Full Job Description

📋 Description

• The HR Specialist - Global Support role at Deel is a critical function within the newly established 24/7 global HR team, responsible for managing urgent and time-sensitive HR operational requests across multiple regions and time zones, ensuring seamless service delivery for a globally distributed workforce of over 7,000 employees spanning 100+ countries.
• This role directly supports Deel’s mission to unlock global opportunity by maintaining compliance, accuracy, and responsiveness in HR operations, enabling businesses to scale smarter and more compliantly while ensuring workers are paid and protected regardless of location.
• Provide operational HR support for requests across multiple regions and time zones, including responding to inquiries via the HR hotline and written channels, addressing EOR and client HR-related questions with precision and empathy.
• Manage and execute global HR operational tasks across the employee life cycle—onboarding, offboarding, data updates, leave management, and compliance checks—ensuring adherence to internal procedures and local regulations.
• Monitor and manage ticket-based HR helpdesk systems, prioritizing urgent requests to meet established SLAs while maintaining high accuracy and quality under pressure.
• Serve as temporary operational backup for country HR teams during coverage gaps, collaborating closely with country owners and team leads to ensure continuity of service delivery.
• Participate in cross-functional initiatives aimed at improving HR processes, documenting workflows, and identifying opportunities for automation or standardization.
• Handle ad hoc duties as assigned by the HR Experience department, contributing to team agility and responsiveness to evolving operational needs.
• Deel is the fastest-growing SaaS company in history, backed by a $17.3 billion valuation and $1B in ARR, operating as a fully remote, globally distributed organization with teams in over 100 countries, speaking 74 languages, and recognized by CNBC Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500.
• The company processed $11.2 billion in payments to workers in nearly 100 currencies in 2024 and provides healthcare and benefits to workers in 109 countries, reflecting its deep commitment to global equity and inclusion.
• Joining Deel offers a career accelerator: you’ll work at the forefront of the global work revolution, tackling complex challenges that impact millions of working lives while building expertise in global HR operations, compliance, and scalable people systems.
• You’ll gain exposure to cutting-edge HRIS platforms, AI-powered tools, and a culture of continuous learning and innovation, positioning you as a sought-after leader in the transformation of global work.

🎯 Requirements

• Minimum of 2+ years of experience in HR operations, HR shared services, or a similar HR support role
• Fluent in English and local language (Malay, Tagalog, or Hindi, depending on location)
• Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model
• Demonstrated experience working in high-volume HR operational environments
• Experience working in a global HR environment supporting multiple regions or countries
• Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality
• Excellent written and verbal communication skills
• Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment
• Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable
• Experience with HR systems, case management tools, or HRIS platforms
• Must be located in one of these countries: Malaysia, Philippines, or India

🏖️ Benefits

• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country
• The flexibility of remote work, including optional WeWork access

Skills & Technologies

Remote

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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