Human Resources Associate-1

📋 Description

• • Join Owens & Minor, a global healthcare solutions leader with over 140 years of experience, as a Human Resources Associate. This pivotal remote role, based in Monterrey, is your opportunity to provide essential first-line HR support to our valued current and former teammates, ensuring a seamless and positive experience.
• • As a Human Resources Associate, you will be the primary point of contact for a wide range of HR-related inquiries, acting as a Subject Matter Expert (SME) for Tier 1 support. Your responsibilities will span across all core HR specializations, including HR policies, benefits administration, and HR Information Systems (HRIS), requiring you to possess and accurately apply knowledge to resolve questions within defined Service Level Agreements (SLAs).
• • You will be instrumental in managing HR cases effectively within our Salesforce platform, meticulously tracking progress and ensuring timely resolution. This involves not only responding to inquiries via phone and email but also proactively researching and resolving complex issues, often requiring you to determine the root cause of problems and propose innovative process improvements.
• • A key aspect of this role is the ability to work autonomously, resolving teammate questions with minimal supervision while maintaining the highest standards of professionalism and customer service. You will gain deep familiarity with our HRIS systems, including Workday and Salesforce, navigating them efficiently to access and update teammate data and support critical HR processes.
• • Your role will involve clearly articulating and explaining HR policies, processes, and procedures to teammates, ensuring they have a comprehensive understanding of their entitlements and obligations. Continuous improvement is highly valued; you will be encouraged to routinely contribute to enhancing HR services, processes, and procedures to elevate the overall HRSC customer experience and satisfaction.
• • Accurate processing of HR administrative tasks is fundamental. This includes, but is not limited to, updating teammate data in real-time, supporting cyclical HR processes such as performance reviews or open enrollment, and ensuring data integrity across all HR systems. Your attention to detail will be paramount in maintaining the accuracy and efficiency of our HR operations.
• • This position offers a unique opportunity to contribute to a dynamic and fast-paced environment within a company dedicated to making each day better for the healthcare partners and communities it serves. You will be part of a global team, working remotely with the potential for a hybrid model in the future, demonstrating Owens & Minor's commitment to flexibility and evolving work environments.
• • The ideal candidate will possess strong problem-solving skills, excellent customer service acumen, and the ability to multitask effectively. You will be adept at learning new processes and tasks quickly and engaging collaboratively with your team, even in a remote setting. A dedicated, quiet work environment with high-speed internet is essential for success in this role, ensuring uninterrupted service delivery.
• • By joining Owens & Minor, you are not just taking on a job; you are becoming part of a legacy of care and innovation. You will contribute to a company where 'Life Takes Care™' is more than a slogan – it's a guiding principle. This role is crucial in supporting our most valuable asset: our people. Your efforts will directly impact the employee experience, fostering a supportive and efficient HR environment that allows our teammates to focus on their critical roles in healthcare delivery.
• • We are looking for individuals who are highly detail-oriented, organized, and possess exceptional communication skills, both written and verbal. Your ability to work both independently and collaboratively within a team will be key to your success. This role is perfect for someone looking to grow their HR career within a reputable, global organization that values its employees and is committed to their well-being and professional development.