Job Overview
Location
2 Locations
Job Type
Full-time
Category
Management
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • The Implementation Lead (Associate Director, Program Management) serves as the single point of accountability for end-to-end implementations of Patient Access and Support Services (PASS) programs, ensuring cross-functional alignment across operations, technology, data, and client services to deliver complex, multi-phase launches on time and within scope.
- • Day to day, the role involves defining and validating program scope, plans, timelines, and success metrics; managing project delivery and costs; leading cross-functional coordination across PASS Operations, Technical Services, Data & Integrations, Reporting, and Client Services teams; acting as the primary client-facing operational leader; providing direct people leadership to Implementation Managers and program-level resources; driving accountability, performance management, and continuous improvement; and developing scalable implementation processes and SOPs.
- • IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries, creating intelligent connections to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes worldwide.
- • In this role, the person can learn and achieve mastery in enterprise-level program management within the healthcare technology space, develop deep expertise in pharmaceutical patient support programs, strengthen people leadership and stakeholder management capabilities, drive operational excellence and process innovation, and contribute directly to improving patient access to therapies through scalable, high-impact implementations.
🎯 Requirements
- • Bachelor’s degree required (Computer Science, Business, Healthcare, or related field preferred) or equivalent experience
- • Minimum 3–5 years of experience in program management, implementation, account management, or operations leadership
- • Experience with pharmaceutical patient support, copay, and/or patient support programs preferred
- • Demonstrated operational excellence with strong problem-solving and critical-thinking capabilities
- • Strong business, financial, and people leadership skills
- • Exceptional written and verbal communication, presentation, and stakeholder management skills
- • Ability to travel periodically to IQVIA headquarters and client locations
🏖️ Benefits
- • Potential base pay range of $135,000-$195,000 annually
- • Opportunity to work remotely with periodic travel to IQVIA headquarters and client locations
- • Access to a range of health and welfare benefits
- • Incentive plans, bonuses, and/or other forms of compensation may be offered
- • IQVIA’s commitment to integrity, equal opportunity employment, and professional development
- • Exposure to global healthcare innovation and impact on patient outcomes
Skills & Technologies
About IQVIA Holdings Inc.
IQVIA Holdings Inc. provides advanced analytics, technology solutions, and clinical research services to the life-sciences industry. Formed through the 2016 merger of Quintiles and IMS Health, the company integrates healthcare data, analytics, and domain expertise to help biopharmaceutical and medical-device clients optimize drug development, commercialization, and real-world evidence generation. Its offerings span clinical trial design and execution, real-world insights, commercial strategy, and technology platforms that connect stakeholders across the healthcare ecosystem. Headquartered in Durham, North Carolina, IQVIA operates in more than 100 countries, supporting the development and delivery of therapies to improve patient outcomes worldwide.
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