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Implementation Manager

Second Nature Health Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As an Implementation Manager at Second Nature Health Inc., you will own the post-sale onboarding journey, guiding clients from signed contract to full activation with a 3% activation rate target, ensuring a smooth transition that drives customer success and product adoption.
• You will lead clients through the full implementation funnel—discovery, onboarding, activation, and handoff—conducting thorough discovery to uncover goals and roadblocks, delivering targeted training for Property Managers on the Resident Benefits Package (RBP), and ensuring clients stay on track through proactive accountability and stakeholder alignment.
• You will work cross-functionally with Sales, Operations, Product, Legal, and Client Success to align on deliverables, manage expectations, and build scalable implementation workflows while serving as a process consultant who refines and optimizes processes using CRM, automation, and AI-powered platforms.
• You will thrive in ambiguity, navigate fast-paced environments, and partner with stakeholders at all levels to build trust, drive operational excellence, and contribute to a culture of continuous improvement in a mission-driven, high-growth startup focused on transforming the resident experience.

🎯 Requirements

• 2+ years of direct implementation experience at a tech-enabled or transactional business
• Proven ability to lead clients through implementation or onboarding processes involving change management
• Strong skills in discovery, objection handling, and consultative client engagement
• High emotional intelligence with excellent stakeholder management and communication abilities
• Experience with property management tech (Appfolio, Yardi, Buildium, etc.) is a bonus but not required
• Comfortable collaborating cross-functionally with Sales, Product, Operations, and Customer Success teams

🏖️ Benefits

• Medical, Dental, Vision, Life Insurance, and 401K Plan
• Fully remote work from anywhere in the US
• Open PTO and sick days for flexibility
• Opportunity to grow with a fast-growing startup on the ground floor of an innovative category
• Supportive team environment focused on training and career development
• Commitment to diversity, inclusion, and a respectful workplace culture

Skills & Technologies

Remote

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Second Nature Health Inc.

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About Second Nature Health Inc.

Second Nature Health delivers an evidence-based digital program for sustained weight loss and type 2 diabetes remission. Combining registered dietitians, health coaches, and AI-driven behavior-change tools, the platform provides personalized nutrition, physical activity, and psychological support. Clinically validated in partnership with the NHS, the service integrates with wearable devices and electronic health records to track biomarkers and deliver real-time feedback, aiming to reduce long-term healthcare costs for insurers and employers.

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