Implementation Project Manager 1

Nelnet, Inc.

Job Overview

Location

Remote - Nebraska

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end implementation projects for higher education clients, focusing on configuring payment platforms and integrating with client ERP systems. This role ensures seamless onboarding experience through testing, training, and ongoing support, while also driving process improvements and collaborating across departments. The position is critical to successful client adoption and ongoing satisfaction, working closely with both internal teams and external partners.

🎯 Requirements

• Define and clarify project scope, requirements, and objectives; initiate and manage implementation projects.
• Facilitate project meetings with clear agendas and actionable outcomes; escalate issues as needed.
• Drive project timelines to meet milestones and deliverables within agreed-upon schedules.
• Document communications, action plans, processes, issues, and resolutions thoroughly.
• Conduct interactive workshops to demonstrate system functionality and best practices.
• Configure platform settings based on client requirements; perform functional and integration testing.
• Troubleshoot technical issues and coordinate with internal data integration teams.
• Deliver online and in-person training for client staff; prepare user guides and training materials.
• Develop workflows, processes, and procedures for new products or services.
• Collaborate with internal teams to resolve issues and optimize implementations; advocate for customer priorities.

🏖️ Benefits

• Medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Skills & Technologies

Remote

$50k-55k

Degree Required

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Nelnet, Inc.

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About Nelnet, Inc.

Nelnet, Inc. is a diversified financial services and technology company headquartered in Lincoln, Nebraska. Originally founded in 1978 as a student-loan servicer, it now administers federal and private education loans, provides payment processing, tuition management, and campus commerce solutions for K-12 and higher-education institutions, and operates communications, renewable energy, and asset management businesses. The company leverages data and software platforms to support schools, lenders, borrowers, and commercial partners across the United States.

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