Job Overview
Location
Remote US
Job Type
Full-time
Category
Operations
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • The Implementation Specialist at VetSource is responsible for providing hospitals with the knowledge and tools needed to effectively utilize the VetSource platform, including Prescription Management, Vet2Pet, Payments, and Data Services, playing a crucial role in executing the successful integration of VetSource products and services into a veterinary practice’s workflow.
- • Day to day, the role involves meeting with veterinary practice leadership to review what is working and what could be improved to maximize product benefits, training veterinary practice customers on VetSource products or services while adapting sessions based on real-time feedback, collaborating closely with the Sales team to ensure a seamless customer experience, providing recommendations and resources based on the practice’s highest needs, and maintaining an innovative and adaptive approach to implementation.
- • VetSource builds the foundation for success in the pet healthcare profession and industry through a data-powered platform that simplifies processes and streamlines systems, helping customers create tighter bonds with their clients; the company is part of Mars Science & Diagnostics, a division of Mars Petcare, and is committed to fostering an inclusive and diverse workplace where teams are represented through diverse perspectives and a shared love for animals.
- • In this role, the person can learn to deepen their expertise in veterinary industry workflows, develop advanced customer training and change management skills, gain experience with healthcare technology platforms like Salesforce and payment systems, and contribute directly to improving patient care outcomes by enabling veterinary practices to operate more efficiently and effectively.
🎯 Requirements
- • 2+ years of experience in the veterinary industry
- • 2+ years of experience in customer-facing roles
- • Bachelor’s Degree or other equivalent certification in Animal Science (preferred)
- • Experience utilizing systems and software such as Google Suite, Salesforce, Infinicept, Adyen, Calendly, Zoom, Monday.com, DocuSign, VBoss, Veed, Thinkific (preferred)
- • Reliable internet access required
- • Ability to sit/stand at a desk working on a computer for long periods of time
🏖️ Benefits
- • Competitive pay and benefits including medical, vision*, dental, and life insurance
- • Employee Assistance Program
- • Pet insurance* and Virtual vet care
- • PTO, Holidays, Floating Holidays, and Volunteer Day
- • Retirement Savings Plan (401k/ RRSP) with employer matching program
- • Paid parental leave
- • Flexible scheduling and remote work where possible
- • Opportunity to join Associate Resource Groups and participate in fun company events
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About VetSource, Inc.
VetSource is a U.S. technology and pharmacy-services company that partners with veterinary practices to provide home-delivery prescription medications, therapeutic diets and over-the-counter products for pets. The company integrates directly with practice-management software, enabling veterinarians to prescribe and dispense medications that are then shipped to clients from VetSource’s accredited pharmacies. Services include inventory management, compliance reporting and client marketing tools designed to improve medication adherence and practice revenue while maintaining veterinary oversight of prescriptions.
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