Implementation Specialist – Item Processing

Computer Systems, Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• Execute end-to-end implementation projects for CSI’s item processing solutions, including POD+, Web RDC, and Smart Branch, for new and existing financial institution clients
• Configure item processing systems according to client specifications, ensuring accurate setup of software and associated hardware such as scanners
• Support data validation, system configuration, and pre-go-live readiness activities to ensure smooth transitions during product implementations
• Serve as the primary point of contact for clients throughout the implementation lifecycle, from onboarding to go-live
• Deliver virtual training sessions to bank staff on CSI solutions, ensuring clear understanding of system functionality and usage
• Align client expectations with system capabilities by clarifying features, limitations, and best practices during implementation
• Monitor project timelines and milestones, providing regular updates to internal stakeholders including product, engineering, and support teams
• Assist with post-implementation support by troubleshooting issues and resolving technical or operational challenges after go-live
• Collaborate with cross-functional teams to identify and communicate product enhancements, updates, or bugs impacting client implementations
• Stay current on product updates and feature releases to effectively train clients and provide accurate guidance on system capabilities
• Ensure successful and timely go-live transitions by coordinating testing, validation, and client readiness activities
• Maintain strong client relationships through consistent communication, responsiveness, and proactive issue resolution
• Support cross-selling opportunities by identifying client needs that align with additional CSI item processing solutions
• Manage multiple implementation projects simultaneously while maintaining attention to detail and adherence to deadlines
• Minimize client disruption during system transitions by providing clear instructions, documentation, and ongoing support

🎯 Requirements

• Minimum of 2+ years of relevant experience in banking, fintech, or implementation roles
• Experience with item processing, branch capture, or remote deposit capture
• Strong communication and customer-facing skills
• Understanding of file movement, FTP, and secure transfer processes
• Ability to manage multiple priorities and work independently

🏖️ Benefits

• Eligibility for incentive awards based on individual and business performance
• Comprehensive benefits package including health, dental, and retirement plans
• Remote work environment with minimal travel required (<10%)
• Career opportunities within a 60-year-old financial technology provider
• Equal opportunity employer with inclusive hiring practices
• No visa sponsorship available; applicants must be authorized to work in the U.S. without sponsorship

Skills & Technologies

Remote

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Computer Systems, Inc.

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About Computer Systems, Inc.

Provider of enterprise software and managed IT services for local governments, utilities, and public sector agencies. Products include ERP, utility billing, tax collection, asset management, and citizen engagement platforms. Services span cloud hosting, cybersecurity, data conversion, and ongoing support. Founded in 1978, headquartered in Fairfax, Virginia, serving over 1,500 clients across North America.

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