Inpatient Collections Specialist I

📋 Description

• • Manage collections efforts for assigned portfolios of inpatient facility accounts, ensuring timely resolution of delinquent payments and account disputes.
• • Notify customers of outstanding balances and initiate collection activities to recover all accounts receivable within assigned areas.
• • Collaborate with customers to establish and maintain customized payment schedules aligned with contractual terms and company policies.
• • Prioritize and take immediate action on accounts with high delinquency age or significant outstanding amounts to minimize bad debt exposure.
• • Employ a range of collection techniques to reduce receivables delinquency and improve cash flow performance.
• • Identify seriously delinquent accounts and escalate recommendations for action to the Team Lead and Subject Matter Experts (SMEs).
• • Serve as the primary point of contact between internal departments (Credit, Billing, Accounts Receivable) and external customers to resolve billing and payment discrepancies.
• • Authorize credit releases or credit holds for referral accounts based on current account status, credit line utilization, and delinquency levels.
• • Monitor and manage customer credit limits to mitigate financial risk while maintaining positive customer relationships.
• • Evaluate accounts for potential write-offs or bad debt and recommend appropriate actions in alignment with corporate financial policies.
• • Act as a liaison between corporate teams and field operations to ensure consistent communication and resolution of receivables issues.
• • Participate in all assigned work activities as directed by management, including process improvements and cross-functional initiatives.
• • Maintain accurate records of all collection activities, customer communications, and account resolutions in accordance with compliance standards.
• • Demonstrate strong problem-solving and negotiation skills to resolve complex payment issues while preserving customer relationships.
• • Adapt to shifting priorities, tight deadlines, and evolving workflows with a high degree of flexibility and organizational discipline.
• • Apply active listening, empathy, and emotional intelligence to de-escalate conflicts and maintain a courteous, professional demeanor under pressure.
• • Utilize Microsoft Office applications (Word, Excel, Outlook) to track, analyze, and report on account data and collection metrics.
• • Support the broader team by contributing to a positive, team-oriented work environment grounded in accountability and continuous improvement.
• • Align actions with Solventum’s core values: Customer at our core, Innovating boldly, Powered by inclusion, and Winning with agility.