Installation Coordinator

Ferguson Enterprises, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Coordinate installation scheduling across North America by managing appointment bookings based on installer availability and regional capacity.
• Serve as the primary point of contact for sales representatives, answering incoming calls at the point of sale to initiate installation workflows.
• Conduct customer welcome calls to verify product details, confirm installation preferences, review expectations, and document communication methods in company systems.
• Maintain and update region-specific scheduling guides that track installer crew availability, scheduling cadence, and market capacity.
• Collaborate with Install Specialists to improve scheduling accuracy, reduce installation cycle times, and resolve logistical challenges.
• Assist with material verification processes and production hold reviews to ensure installation dates are feasible and supported by inventory.
• Accurately record and maintain all installation-related data within company systems to ensure operational transparency and audit readiness.
• Support production workflows by aligning scheduling activities with manufacturing timelines and installation demands.
• Communicate clearly and professionally with customers, sales teams, and internal departments to ensure seamless project execution.
• Adapt to shifting priorities in a fast-paced environment while maintaining high standards of organization and attention to detail.
• Work within a structured schedule: Tuesday–Friday, 11:00 AM–9:00 PM Central Time (with 1-hour lunch) and Saturday, 11:00 AM–3:00 PM Central Time.
• Utilize Microsoft Office applications (Outlook, Word, Excel, PowerPoint) to manage communications, documentation, and scheduling records.
• Ensure compliance with internal protocols for customer data handling, scheduling accuracy, and operational reporting.

🎯 Requirements

• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong attention to detail and problem-solving abilities

🏖️ Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Paid parental leave

Skills & Technologies

Remote

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Ferguson Enterprises, Inc.

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About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is North America's largest distributor of plumbing, HVAC, and waterworks supplies, serving residential, commercial, and municipal customers. The company operates a network of over 1,400 branches and fulfillment centers across the United States, Canada, and the Caribbean, offering more than one million products from leading brands. Established in 1953 and headquartered in Newport News, Virginia, Ferguson provides integrated supply chain solutions, digital tools, and technical expertise to contractors, engineers, and facility managers, emphasizing sustainable water infrastructure and energy-efficient building systems.

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