Instructor Manager (Insurance)

📋 Description

• • The Instructor Manager (Insurance) is responsible for supporting the growth of the Insurance business through the delivery of instruction, including hiring, training, managing, and engaging a team of excellent instructors. This role is critical to ensuring high-quality educational experiences for students in insurance-related courses and directly contributes to Kaplan’s mission of delivering best-in-class education through innovation and collaboration.
• • Day to day, the person will directly manage teachers to ensure excellent standardized delivery for classroom courses, coaching calls, and InstructorLink; collaborate with Classroom Operations on instructor selection and class assignments; analyze instructor evaluations, student feedback, and metrics to support performance and development; provide feedback, professional development, and training opportunities; accurately manage payroll for direct reports; serve as the primary point of contact for instructor concerns; work with the Teacher Recruitment Team on hiring needs, interviewing, onboarding, and training; collect and share content feedback with the product team; communicate product updates to instructors; participate in client calls with Sales and Customer Engagement when academic expertise is needed; and occasionally teach classes based on business priorities.
• • The team operates within Kaplan Professional, a global leader in education and professional advancement with over 80 years of experience at the intersection of education and technology. Kaplan fosters a culture of collaboration, innovation, and creativity, committed to making a positive impact and inspiring change in the world through education.
• • In this role, the person can develop leadership and people management skills, deepen expertise in insurance subject matter and instructional design, gain experience in performance coaching and data-driven development, influence product improvement through instructor feedback, and grow professionally within a mission-driven organization that values employee growth and rewards excellence.