Job Overview
Location
Remote Location
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
📋 Description
- • The Insurance Verification Assistant plays a critical role in ensuring timely and accurate verification of insurance benefits and prior authorizations for outpatient, inpatient, and ambulatory surgery services at The Ohio State University Wexner Medical Center, directly supporting patient access to care and revenue cycle integrity.
- • Day-to-day responsibilities include verifying patient insurance coverage, obtaining prior authorizations for procedures and hospitalizations, securing PCP referrals and predeterminations, contacting patients or families to gather missing demographic or insurance information, and informing patients of applicable co-pays due for services.
- • The role is part of the James | Precert and Financial Counseling department within the Finance career band, specifically in the Revenue Cycle Pre-certification sub-function, contributing to a team focused on financial clearance and patient financial services.
- • This position offers the opportunity to develop expertise in healthcare reimbursement, medical terminology, payer requirements, and multi-system navigation while building strong communication and organizational skills in a self-directed, patient-facing environment.
🎯 Requirements
- • High School Diploma or GED
- • Minimum 6 months of experience in customer service or a healthcare environment
- • Proficiency in PC use, including Windows, Excel, and intranet/internet navigation tools
🏖️ Benefits
- • Remote work flexibility
- • Opportunity to gain experience in a leading academic medical center
- • Exposure to healthcare revenue cycle and financial counseling operations
- • Potential for career growth within Ohio State University’s structured career banding system
Skills & Technologies
About Ohio State University
The Ohio State University, founded in 1870, is one of America's largest public land-grant research universities, enrolling more than 66,000 students across Columbus and five regional campuses. A member of the Association of American Universities, Ohio State offers over 400 undergraduate, graduate and professional programs through 16 colleges, and is internationally recognized for pioneering research, innovation and community engagement. Buckeyes compete in NCAA Division I as part of the Big Ten Conference.
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