Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Service
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Coordinate the full infusion therapy referral and intake process, including obtaining insurance authorizations, conducting benefit investigations, and providing financial counseling to patients.
- • Serve as the primary liaison between referring physicians, patients, and internal care teams to ensure seamless communication and timely initiation of treatment.
- • Obtain and verify all necessary clinical documentation from prescribing providers to support insurance approvals and treatment eligibility.
- • Communicate referral status, authorization outcomes, and next steps to patients in a clear, compassionate, and customer-centric manner.
- • Maintain accurate records in Electronic Health Records (EHR) systems and ensure all patient intake data is complete, up-to-date, and compliant with regulatory standards.
- • Assist in managing medical inventory and office supplies to support daily clinic operations and patient care readiness.
- • Interpret and navigate complex medical charts to extract relevant clinical and insurance-related information for intake processing.
- • Utilize proprietary AI-driven technology platforms to streamline workflows, track patient progress, and improve operational efficiency.
- • Respond promptly to inquiries from referring providers regarding patient status, authorization delays, or documentation requirements.
- • Participate in a dedicated six-week onboarding and training program designed to build expertise in infusion therapy protocols, insurance processes, and company systems.
- • Uphold the highest standards of patient confidentiality and data security in all interactions and documentation practices.
- • Collaborate with clinical and administrative teams to identify bottlenecks in the intake process and contribute to process improvements.
- • Maintain a high level of accuracy in billing and insurance documentation to minimize claim denials and payment delays.
- • Demonstrate deep understanding of medical terminology and insurance codes relevant to specialty infusion therapies.
- • Ensure all patient interactions reflect Local Infusion’s mission of delivering exceptional, patient-centered care through empathy, clarity, and reliability.
🎯 Requirements
- • Health Care Experience Required
- • Prior Experience in Infusion is Preferred
- • Insurance Prior Authorization Experience
- • Medical Terminology Experience
- • Overall Medical Insurance Experience
- • Experience and strong familiarity utilizing Electronic Health Records (EHR) systems
🏖️ Benefits
- • Medical, dental, and vision insurance through our employer plan
- • Short and long-term disability coverage
- • 401(k) — with company match
- • 15 Days PTO — and we want you to take it!
- • Competitive paid parental leave and flexible return to work policy
- • Professional development opportunities to support career growth within the company
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Local Infusion LLC
Local Infusion provides outpatient infusion services, offering patient-centered care for individuals with conditions like Crohn's disease, rheumatoid arthritis, and multiple sclerosis. They differentiate themselves through modern, comfortable centers with private suites and digitally powered tools designed to streamline the treatment process. Local Infusion aims to make infusion therapy less daunting by providing clear answers, financial transparency, and dedicated support from infusion guides. With multiple locations across the Northeast, Local Infusion accepts coverage from a wide range of health insurance providers and is committed to minimizing patient costs and ensuring a seamless experience.
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