Internal Tools Developer

Kinsta Inc.

Job Overview

Location

Budapest

Job Type

Full-time

Full Job Description

📋 Description

• Develop and maintain custom internal tools used by Kinsta’s customer service teams including Technical Support, Billing, Customer Success, Malware & Abuse, and Migrations.
• Collaborate directly with customer service teams to identify workflow inefficiencies and translate operational needs into technical solutions.
• Build scalable, reliable, and user-friendly applications that streamline support processes and reduce manual work for frontline teams.
• Integrate internal tools with existing systems such as CRM platforms, ticketing systems, billing software, and Kinsta’s hosting infrastructure.
• Write clean, well-documented code with a focus on maintainability, performance, and security.
• Participate in code reviews, sprint planning, and retrospectives as part of an agile development team.
• Troubleshoot and resolve bugs and performance issues in existing internal tools with urgency and precision.
• Proactively suggest improvements to tooling based on user feedback and evolving business requirements.
• Ensure all tools comply with data privacy standards and internal security policies when handling customer information.
• Work closely with product and engineering leads to prioritize tool development based on team impact and business goals.
• Document tool functionality, usage guidelines, and onboarding materials for non-technical end users.
• Stay current with emerging technologies and frameworks that can enhance internal tool capabilities and developer productivity.
• Contribute to a remote-first culture by participating in asynchronous communication, virtual stand-ups, and team-building activities.
• Take ownership of tool lifecycle from concept to deployment, including testing, monitoring, and iterative refinement.
• Support training sessions and provide ongoing assistance to customer service teams adopting new tools.
• Balance multiple priorities across teams with competing demands while maintaining high-quality output.
• Use data and usage metrics to evaluate the effectiveness of tools and guide future development decisions.
• Maintain a strong focus on user experience, ensuring tools are intuitive and reduce cognitive load for support staff.
• Work within Kinsta’s technology stack, which includes modern web frameworks, APIs, and cloud-based infrastructure.
• Contribute to a culture of continuous learning by sharing knowledge with peers and documenting best practices.

🎯 Requirements

• Proficient in modern web development frameworks and languages (e.g., JavaScript/TypeScript, Python, PHP)
• Experience building internal tools or enterprise software used by non-technical teams
• Strong understanding of RESTful APIs and integration with third-party systems
• Ability to work independently in a remote-first environment with minimal supervision
• Excellent problem-solving skills and attention to detail
• Experience collaborating with customer support or operations teams to gather requirements

🏖️ Benefits

• Remote-first work environment with flexible hours
• Opportunity to work with a globally distributed team of 120,000+ customers
• Access to continuous learning and professional development resources
• Supportive culture with leadership that provides guidance when requested

Skills & Technologies

Junior

Remote

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Kinsta Inc.

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About Kinsta Inc.

Kinsta provides managed WordPress hosting on Google Cloud Platform, offering high-performance, scalable infrastructure for businesses and developers. Services include application, database, and static site hosting, all secured with enterprise-grade firewalls and free CDN. The company supports PHP, Node.js, and other frameworks, featuring automated backups, staging environments, and 24/7 support. Founded in 2013, Kinsta serves agencies, e-commerce stores, and high-traffic websites globally, emphasizing speed, reliability, and developer-friendly tools.

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